Talent Practices at the Home Depot

College
Essay
Miscellaneous
Pages 5 (1255 words)
Download 0
Home Depot's tag line since 2003 has been 'you can do it, we can help', which is self explanatory about the 'do it yourself' industry. The company has positioned itself as the biggest asset to any individual who wants to embark on projects in their home and garden…

Introduction

Therefore the only manner in which the company can truly differentiate itself is through its service standards.
Employees are key to offering customers with the highest levels of service. Home Depot is aware of this fact and therefore uses its employees to gain competitive advantage over its rivals in all the different countries that it operates in. In order to gain competitive advantage through its employees, the company communicates the strategic importance of them to the company (Burke & Cooper, 2004). The performance levels that are expected of them are constantly communicated to them and they are provided with ongoing training to help them to update their knowledge and upgrade their skills, based on the area of the business the work in, whether it is on the shop floor or the office (Adamson, 2006). However since the company has to differentiate itself from its rivals in a highly competitive market, the company pays special attention to employees on the shop floor, who are the first line of contract with the customers and hence the most able to make a difference.
Since this is the 'do it yourself' industry, the best employees are those who can help customers in their 'do it yourself' projects. ...
Download paper
Not exactly what you need?

Related papers

Talent Practices at the Home Depot
Therefore the only manner in which the company can truly differentiate itself is through its service standards.…
Home Depot and Lowes
They were initially set up as a local hardware store but it turned out to be a nationwide chain of home improvement stores. They serve to all the needs for complete home improvements like products from bathrooms to the storage rooms and paints to safes. Lowes store has approximately 216, 000 employees all over its stores.…
Strategic Human Resource Management Case Study
This company needs strategic HRM because environments generally change much faster than organizational structure and service quality.…
Home Depot CEO Robert Nardelli Severance Pay
On a closer look many factors are behind Robert Nardelli's huge severance package that cannot be traced to Nardelli alone; but there are measures that could be used to done to reign over-the-top CEO compensations such as Nardelli's.…
Talent Factory
Here we look on those organizations that are well prepared for the future and have a strategy that is suitable to groom future leaders. These organizations have talent factories working internally or we can say they groom people for future so they can take up bigger responsibilities. They do this by merging two important things these are functionality and vitality. These people who are being…
home depot
Home Depot had been doing quite well in growing from 1 to 1,000 big box stores in 21 years. It reached the $40 billion faster than anyone ever has (Charon, 2006). Their success was tied to the fact that they seemed like a warehouse, including the fact that they were cluttered and their lighting was not great. Their culture was one of having a huge inventory would sell a huge inventory. Store…
Customer comparision - Kohl's vs. Home Depot
Recent years, US retailers have maintained high-speed growth through continuous optimization of its product/service mix and technological innovation. It has also realized rapid expansion through capital injections. The changes are closely connected with Internet facilities and WWW which opens international markets for these companies. Be in one of the most highly rated industries for stability and…