Overcomplicated, end-to-end packages can as much as quintuple site operational costs over human labor alternatives. Unfortunately, the breadth of many vendors' all too-inclusive 'silver-bullet solution' vision has left these companies struggling with platform lock-in, overengineered site infrastructures, exorbitant technical maintenance costs, and per-business-user costs averaging as much as $25,000 per year."
Investing in this technology is not cheap; an enterprise-wide system such as Interwoven can cost over $300,0005 to purchase. Open-source solutions such as Zope may save on license fees but will have development and maintenance costs too. Common problems include overspending on the platform, poorly implemented search solutions6 and manually updating content - all of which undermines ROI and TCO. WebSideStory's paper addresses a real training need by identifying the strengths and weaknesses of the various approaches to CMS implementation and identifying how to leverage the technology to add value to the business.
The paper is positioned to inform and persuade the reader that internet-based subscription CMS will prove to have the lowest TCO and ROI of any of the 4 approaches for implementing CMS (manual, automated, subscription o