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LAS Business Strategy: IS/ICT/IM Strategy - Assignment Example

Extract of sample
LAS Business Strategy: IS/ICT/IM Strategy

*Failure of technology resulting in shape of lost calls.
Slow processing of the system.
*Lack of backup system provision which is still not complete.


As indicated in the PEST analysis the London Ambulance service used the cost differentiation strategy, which lead to severe losses due to the unpredictable and changing environment.
"A cost leadership strategy is most effective in stable and predictable environments, since environments that are unpredictable or subject to much change, will create severe diseconomies for organisations trying to pursue a cost leadership strategy. Moreover, the many alterations needed to cope with a discontinuous environment would severely threaten a cost leader's efforts at efficiency and cost control."
(Miller 1988)

MOST ANALYSIS [B]

Mission
Objectives
Strategies
Tactics

*The London Ambulance System charges scheme is aimed at providing hassle free and swift response.

*To reduce the number of complaints by reducing the no. of errors while responding to the customer's needs.
To attain higher response level to increase efficiency.
*To cut delays.
*To increase speeds.
*To achieve a hassle free environment.








To establish and maintain an well-organised and competent system by employing a body of capable expert staff.
* To ensure that sufficient levels of staff are readily available to address issues of incorrect data processing.
* To ensure that that the administration should have sufficient powers to be able to enforce the system.
* To ensure the smooth running of the Systems.

*To ensure the provision of latest technology
*Ensuring system maintenance comprised of data transforming and recognition software.
* To ensure support provision through the call centres
* Ensuring that the public are...
2007 LAS covers a geographical area of just over 600 square miles and its area of operations are broadly coterminous with the London Fire and Civil Defence Authority and the Metropolitan Police. It is the largest ambulance service in the world. It covers a resident population of some 6.8 million, but its daytime population is larger, especially in central London. 2008 LAS carries over 5,000 patients every day. It receives between 2,000 and 2,500 calls daily; this includes between 1,300 and 1,600 999 calls." (Report of the Inquiry Into The London Ambulance Service, 1993)
"The major objective of the London Ambulance Service Computer Aided Despatch (LASCAD) project was to automate many of the human-intensive processes of manual dispatch systems associated with ambulance services in the UK." (CAD Failure, 1992)
"A cost leadership strategy is most effective in stable and predictable environments, since environments that are unpredictable or subject to much change, will create severe diseconomies for organisations trying to pursue a cost leadership strategy. Moreover, the many alterations needed to cope with a discontinuous environment would severely threaten a cost leader's efforts at efficiency and cost control."
The critical success factors are related to managers of different departments. ...Show more

Summary

The purpose of this report is to analyse the LAS Business Strategy, ascertaining its Business Objectives and the associated influencing factors, and the actual or potential application of technology in that Organisation and its IS/ICT/IM Strategy and/or Strategies and to recommend measures which could be taken in order to save the project from failure.
Author : aric46
LAS Business Strategy: IS/ICT/IM Strategy essay example
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