In order to carry out qualitative research into the issue, the essay will follow an investigative mode.
In this regard, the paper will be based on the case study of ICICI which is a leading bank in Asia, with a strong focus on enhancing its international base as well. It started to operate under the name ICICI in 1994 and has gone on to become the second largest bank in India. (www.icici.com) My choice for this bank came from the fact that globalization is a major trend that has put various countries on the map in terms of trends and customer satisfaction. With a bank like ICICI, it will be easier to study progress from the perspective of a developing bank in terms if it model of customer support systems.
In this regard, the literature I have made use of is exhaustive. To begin with, there are texts on customer satisfaction like A Chakrabarty's paper titled Barking up the wrong tree - Factors influencing customer satisfaction in retail banking in UK. This paper has important methodologies that are imperative for the measurement of customer satisfaction. Further, the Cruickshank Report is another important work by Don Cruickshank, which was published in March 2000, for the HM Treasury. This paper is important to the basic structure in terms of its notes on customer satisfaction and rising competition in this sector. In this regard, Morris' paper on the same theme is both a criticism as well as a summation of this paper which further helped evolve the conception and strategies for customer satisfaction i
Customer satisfaction in today's world has come to occupy a place of vital importance. The phrase, "customer is king", is not just a phrase anymore. It is symbolic of the changing times where consumer courts are waiting to help citizens assert their rights…
The company is also involved in offering infrastructural services for its customers. This infrastructure includes the facilities and structures necessary for the computer hardware and software it manufactures to function (David, 2007). In the line of products and services offered by the company to its customers, is the internet hosting service, where the company operates servers through which other customer organizations access the internet and the e-mail services.
Operation Management ranges from tactical to strategic and operational levels. Strategic issues are inclusive of the determination of location and size and plants for manufacturing, designing of supply chains, and agreeing on telecommunication network or service structure.
Introduction to Apple
Apple Inc. is an American company which manufactures and sells consumer electronic goods. The company is presently headquartered at California, USA (Yahoo Finance, n.d.). It was established by Steve Jobs, Ronald Wayne and Steve Wozniak in the year 1970.
What Customer Service Means to ME?
My Experience: It was Friday, November 30th, 2007, approximately 2:45 pm. While I was online reconciling my checkbook with Bank jf America, a pop up window came on notifying me that there was $20,000 worth of checks scheduled to go out that evening to various vendors including PSE&G for that months bills.
In this case, companies focus on creating value actualization more than they do to commodities. Moreover, they have realized that creation of value is more significant than production of distinct goods and services since it depends on customer expectations.
Without customers and customer needs that require to be fulfilled, there will be no need for a business to exist, since it will have no target (Gavan, 2012). The provision of goods and services by businesses are aimed at fulfilling customers’ needs. Therefore, serving the customer in the most satisfactory manner should be the focus of any business that seeks to grow and achieve its mission, in whichever region or industry it operates.
I immediately logged into my checking account to see what it was referring to, and to my shocking surprise, there was a check scheduled to be sent to PSE&G for $19,589.00 for Novembers billing statement.
So I immediately, tried to edit the error to the correct amount
A key requirement for setting up the warehouse in a foreign country is to identify a suitable location for the warehouse. The section of warehouse location is most critical because a warehouse has to be positioned in a vital location so that proper
The author states that the most important aspect of this lighting manufacturing business is productivity. Productivity is the measure of how efficient production is done. It is therefore articulated as the ration of the production outputs to its inputs. In this regard, the business inputs will include the raw materials, energy resources, and labor.
9 pages (2250 words)Term Paper
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