The city reengineered the process. Now, deprtments re given responsibility to mke ll smll purchses.
Ech deprtment hs been issued bnk credit crd nd n pproved list of vendors. For ll purchses under $1,000 with these vendors, there re no requisition forms, no purchse orders, no sign-offs or hnd-offs. Stff members re ble to buy wht they need, when they need it, t competitive cost. Ech month, the bnk sends the finnce deprtment tpe of ll city trnsctions, llowing the city to reconcile purchses ginst its own generl ledger system. The result: purchses re mde promptly, equipment does not sit idle for lck of smll prts, nd the city estimtes tht it is sving thousnds of dollrs. The svings in stff time cn not even be clculted.
Unfortuntely, reengineering enthusists cn be guilty of over-promising. The fct is, process reengineering is not for everyone. In mtters of policy, public involvement, nd politics, there lwys will be need for extensive consulttion nd meetings. If you stremline those processes too much, the public my perceive tht it is being left out. lso, when n orgniztion is going through crisis, BPR nd other innovtions re inpproprite, even though the crisis my force people to tke fresh look t how they do business once the crisis is over.