Pursuant to your rights as enunciated in the DPA and in accordance with our commitment to provide you with the best service we can give, upon receiving your letter, the customer support department has immediately processed your request. Rest assured that we do not intent to contravene nor circumvent the clear mandate of the law. We have endeavored to process and comply with your request within 40 days as you requested, and we apologize for whatever unforeseen delay that may have occurred. In any case, we are attaching with this letter your financial statements for the past six years in case you haven't received them yet.
We understand from your letter that there is discrepancy in the financial statements between the actual charges for the period of April 2001- April 2002 period totals 1,571.09 and the estimated charges which amount to 5,000. We assure you that the discrepancy will be resolved at the soonest possible time.