The grievance redressal procedure of an organization enables employees to air their dissatisfaction. It is important that organization has an effective grievance redressal system. This helps the organization to solve problems at the level of an individual rather than have them result in industrial unrest. Keeping track of employee grievances also helps an organization check its policies and procedures to avoid similar problems in the future and at the same time maintain good and relations with its employees.
Grievances can arise out of the day-to-day working relations in an undertaking. Relations with supervisors and other colleagues also determine employee's job satisfaction. According to the National Commission on Labour, "the complaints affecting one or more individual workers in respect of their wage payments, overtime, leave, transfer, promotion, seniority, work assignment and discharge would constitute grievances." Such grievances, if not dealt with immediately and in accordance with a procedure that secures the respect of all parties, can result in climate of industrial conflict.
In the absence of a grievance redressal system, an employee could either keep his dissatisfaction to himself or share it with his colleagues. ...
Denial of leave, overtime or other benefits.
Grievance Redressal Procedure - The Need
There are a number of advantages that accrue to an organization because of its grievance redressal procedure.
In the absence of a grievance redressal system, an employee could either keep his dissatisfaction to himself or share it with his colleagues. If an employee has not means of expressing his dissatisfaction, he will get frustrated and this would affect his performance. If he chooses to share his grievances with his colleagues, it could lead to unpleasantness and an unhealthy work environment. It might even lead to industrial unrest.
If the settlement of the grievance at the first level does not satisfy the employee, he can approach the next level. The employee is given more than one opportunity in an effective redressal procedure.
Grievance procedures keep a check on arbitrary actions. As a result, supervisors usually do not indulge in biased decisions. They are apprehensive of the employees approaching higher levels of management in order to redress their grievances.
Grievance procedures help in upward communication. Employees are free to express their discontentment, problems or frustrations to the top management. By this, the top management becomes increasingly aware of the problems of the employees.
Previous knowledge and experience, captured in the grievance redressal system, helps the management when formulating major plans like plant expansion or installation of latest technology. The management can take into consideration the problems that may be encountered by the employees.
A good grievance redressal system helps to maintain harmonious industrial relations as employee grievances are settled before they turn into industrial conflicts.