One year on, we are commencing an annual process of reporting. This report examines our activities during 2004 and highlights the steps we intend to take in the future. We also provide an update on how we are performing against targets set last year; how we are establishing new performance indicators, and explaining further what we are doing, as we strive for continual improvement in corporate responsibility.
Tobacco, by its very nature, is a controversial business sector, and it is important that we continue to listen to the opinions of others and communicate with clarity. One of the areas that we recognise is of key importance is communication and engagement with all of those who interact with our business. Feedback on our approach to corporate responsibility confirms that this is an area where we should continue to focus attention and, in recognition of this, dialogue is a key theme throughout this report.
I hope that you will find this report informative. We believe that good corporate responsibility is the hallmark of a successful organisation, and we very much welcome your views, (firstname.lastname@example.org)". ...Show more