Looking at how surveillance is important or not for a business is significant because it proves to be a 'necessary evil' that may provide a lot of benefits than what is expected. But with the revision of rights of employees in the workplace, surveillance is now frowned upon as a form of breaching one's personal space. When misused and abused, the utilization of surveillance in the workplace could lead to more complications such as lawsuits and other legal matters. Companies which are not built to handle these kinds of negative impacts may soon be well out of business, leading to great financial loss and ultimately to the closure of the company. On the other hand surveillance technology, if applied correctly will result to the opposite; it may lead to customer and employee satisfaction which may lead to an increase on profit and therefore contributing to the growth and financial well-being of the company. This study was conducted primarily through research work with most of the references herein are taken from online sources which proves to be fairly reliable.
One of the primary concerns of any business organisation is the satisfaction of their customers. The saying "the customer is always right" is universally followed by many of business companies around the world. Today, due to better definitions of labour codes a company must not only look upon the satisfaction of the customer but also of their employees. The employees are the backbone of any company for without them a company will be just a heap of unorganized set of ideas waiting to materialize. Though employees are important, there are quite a significant number of unscrupulous ones so a method must be devised to somehow monitor the activities of both efficient and unscrupulous employees. This is where surveillance systems come in. Surveillance systems come in many forms and methods and their use in businesses and the workplace has been a subject of debate among employers and employees throughout time. There are many views in the use of surveillance systems; there are those who are in favour in its use in businesses and the workplace while there are those who feel that their privacy is violated at the thought of it. Those who claim that surveillance is important say that it is just another method of increasing security, while those who are not in favour and are sceptical are those that see it as an unlawful means of monitoring employee activities. Though this may be the case, surveillance is still an integral part of the business and may be seen as a 'necessary evil'. Companies could just imagine running a business without using surveillance though there are limits its usage. There are modern laws that protect the privacy of employers, employees and consumers and non-accordance to these laws may prove to be disadvantageous morally and financially leading to deterioration of the enterprise. Discussed herein are thoughts regarding the use of surveillance systems in the workplace and business particularly those which are people-oriented such as airline companies like British Airways.
A brief background on British Airways