SIM is important because information tends to become vague and complicated and very often it can be Organisational Activity can demonstrate a lack of quality in the information.2 A Strategic Information System (SIS) aligns itself with the management strategy and the structure of a Firm and allows the timely response to changes recurring in the business environment and competition issues.3 Wiseman (1985) has defined the strategic information system (SIS) as, "The information system to support or change enterprise's strategy."4 The general perspective of Information management involves a reference to the management of any kind of information .This may involve document management, electronic document management records management, document imaging, process automation and digital asset management.(Wiseman 1985)
Historically information management was subject to the nuances of bureaucratic procedures and had a limited role in management decisions.(Galliers 1991).The potential of profit by information management systems has only emerged in the recent decades and the modern businesses view information as a weapon against competition and a strategic resource. (Galliers 1991).The former attitude changed radically in the mid-sixties when organisations started viewing information as a tool for general management support. Until the decade of the eighties however information management was limited to weekly financial and management reporting and accounts of inventory and arrears.(Galliers 1991)
During the early nineties these information systems emerged as serving a special purpose. At this point information systems like decision-support systems (DSS)5 and executive support systems (ESS)6 became popular with the main aim of support and the fast expedition of the decision-making process of organisations (managers and executives). (Swatman 1995).
Prominent examples of Strategic information systems have included the use of SABRE and APOLLO by the US Airlines in the past for the increase in travel bookings of these Carriers by making sure their names appeared on the first screens of the travel agents.7
In the recent times Information has emerged as a strategic resource to gain competitive advantage, as well as to defeat and frustrate the competition. (Porter 1985).An important example quoted by Porter (1985) of information management is the Paperwork Reduction Act of 1980 the philosophy behind which was to manage information by requiring federal government agencies to develop an information resource officer's role. Such systems being an integral part of SIM ensure the organisations survival in the fast track corporate world.
Porter(1985) has also identified a value chain model to help identify problem areas in information systems in order to supply a strategic advantage. Porter (1980) has also identified the competitive forces model which describes a number of external threats and opportunities which can be countered by competitive strategies. See below for a model diagram of both these concepts.
The potential of information systems is immense as it can be developed to not only defeat rivals but also to counter the pressure from competing substitutes and an
We sit on the edge of a cliff, where radical new technology is rising up to us with a force so powerful that it will transform our landscape. The rules of commerce are shifting rapidly, with explosive new business models taking shape by the minute. Almost every day we are astounded by the latest innovation in communications, computers, and biotech…
According to the research findings it is significant for any organisation to understand purposes, scopes and objectives of business through mission statement, to recognise the internal and the external business environment and accordingly develop strategies which are consistent with the industry as well as the business.
IT service management or ITSM theory is the framework for managing information technology systems. “IT service management is the implementation and management of quality IT service that meets the needs of the business”. IT service management is a potential approach to link IT services to the organization’s current and future needs.
This report discusses the impact of the development of ICT and the role of ICT, along with the role of emerging digital economy, strategic thinking and policy making by managers in a company. The basic reason for writing this essay is to check the strategic thinking under the advanced and growing factors.
In first look, it is required to distinguish between data and information. Data can be numbers or statements but they are in raw form. Different procedures are used to put that data in a place because it is necessary for business. Information is generated from collected data.
It is clear that marketing is undergoing a revolution as a result of the explosion of information technology and the World Wide Web. This assignment will review the opportunities offered by e-commerce systems to enable organizations to enjoy more effective supply chain management and will cover basic elements of the new technological environment and the technological changes impact due to e-commerce
Strategic management also involves evaluating the progress of strategy execution as well as making the necessary adjustments (Thomson 2002).
Thomson states two important reasons why strategic management is important for the success of a firm. First, strategic management is crucial as "there is a compelling need for managers to proactively shape how the company's business will be conducted (Thomson 2002)." Strategic management becomes a roadmap that guides the company in achieving its goals.
The conclusion from this study states that ITSM greatly benefits modern business management to meet their increasing need for a new IT approach that enhances customer satisfaction. Various advantages of blended ITSM practices would assist an organization to improve its responsiveness and flexibility.