Managing Change in Organisation

Case Study
Pages 16 (4016 words)
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The organization on which I would like to focus my attention is a company called "". I am familiar with its organizational structure and changes since I was first a customer and then part-time employee. Thus, I feel confident that I can properly analyze and refer to the organizational processes and changes in the last few years.


On this ground no organizational changes can be made because this will inflict the taxation procedures for the countries.
In order to secure the smooth work operation other changes were made in the company. It was decided by the senior management that sub divisions should be introduces in order to the customers to receive the upmost of the service. The company has structured into different teams who manage the different processes. There is a "Customer Conversion Team" for each of the taxation countries. This team handles the incoming calls from not registered customers and tries to convert them to use our services. The team also prepares all the necessary documentation in order for a tax claim to be officially sent to the tax authorities in the given country. The "Quotation Team" gives a quote to the customer, after receiving his documents so as to what tax refund he is entitled to get back. Then if the customer is satisfied the tax file is applied to the country's Tax Office. After the tax application is submitted, the file is passed to the "Filing Section". This team handles the correspondence between the client and the Tax Authorities obtaining information about the progress of the tax application and updating the client. After the refund has been issued the file is passed to the "Payment Team". ...
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