Managing Change in Organisation

Masters
Case Study
Miscellaneous
Pages 16 (4016 words)
Download 0
The organization on which I would like to focus my attention is a company called "Taxback.com". I am familiar with its organizational structure and changes since I was first a customer and then part-time employee. Thus, I feel confident that I can properly analyze and refer to the organizational processes and changes in the last few years…

Introduction

On this ground no organizational changes can be made because this will inflict the taxation procedures for the countries.
In order to secure the smooth work operation other changes were made in the company. It was decided by the senior management that sub divisions should be introduces in order to the customers to receive the upmost of the service. The company has structured into different teams who manage the different processes. There is a "Customer Conversion Team" for each of the taxation countries. This team handles the incoming calls from not registered customers and tries to convert them to use our services. The team also prepares all the necessary documentation in order for a tax claim to be officially sent to the tax authorities in the given country. The "Quotation Team" gives a quote to the customer, after receiving his documents so as to what tax refund he is entitled to get back. Then if the customer is satisfied the tax file is applied to the country's Tax Office. After the tax application is submitted, the file is passed to the "Filing Section". This team handles the correspondence between the client and the Tax Authorities obtaining information about the progress of the tax application and updating the client. After the refund has been issued the file is passed to the "Payment Team". ...
Download paper
Not exactly what you need?

Related papers

Managing People and Change
These reforms included having a financial budgeting that was strict. The job specifications were revised. Fund holding was also reintroduced by the Blair government. The Blair government emphasized outsourcing of medical services. (Rudolf, 2006)…
Managing Change Master Case Study
Also, measures and ways to monitor the change process will be examined. The project will end with an examination of other change management methods that XYZ aught to have used, and the challenges that the organization may face in the foreseeable future spanning from the next five to ten years and possible contingent solutions to these problems.…
managing business organisation Essay
Your organizational culture is a key component of a person's willingness to become a part of the organization.…
Managing Change in Organisation
On this ground no organizational changes can be made because this will inflict the taxation procedures for the countries.…
Managing Organisational Change
So the above stated lines are indicating one more interesting technique to reach Organisational goals, that is changing the people's attitude, their way of working, and behaviour towards work so that Organisation can reach its objectives through change which is probably the only way for it to reach its goals as modernisation automatically changes the surroundings, behaviours of buyers, the variety…
Managing Organisation Change
In an organization equipped for complete learning, communication and structures within the company should be flexible and open - and in a way, Sanyo with Nonaka, could be said to be equipped in these aspects. The process for innovation through the changes that had been introduced, at least was steered towards a cyclical process where learning is continuous as opposed to being linear and…
Managing Organisation
With this, they have generated difficulties to great performance for one and more reasons (Cox 2001, pg4). First, they have minimised the effectiveness of communication and thus increasing the disagreement among workers. This is due to the difference of the races of the people, in the workplace. They also go through low level of social desirability and display lower levels of commitment to the…