ompany can advertise after sidelining all difficulties and after getting 100 percent surety that no new problems are about to occur and I am sure that the old customers would definitely get attracted toward this goodwill of the company as they are taking all the customers on no profit.
1b. 1b. The buyers are the people who are adventurous and who can really pay all they have in order to be on the voyage, you can see that there are numerous of people who have their life savings and also there life incentives on the line just to get the great feeling and pleasure of such a wonderful tour, each and everyone got attracted towards such a great luxurious service, they paid a big sum to be a part of it and still they did not get that all, though it is quite difficult to predict that they all are satisfied or dissatisfied but according to the research that was conducted by the researchers, most of the people ere found disappointed simply because it is not a product that you can use and get dissatisfied or satisfied, but it is exactly like playing with someone's emotions like you can see that most of the people who were young or not that old gave each and every thing they had just to be on the voyage but suddenly they heard about the incidence and they all got disappointed, it is not a kind of service that every cruising company would be providing but very few provide it and that even once in a blue moon and so you cannot ask the people to get on some other cruise providing such service and so you cannot really play with such people's emotions, the entire decision process was revolving around a wonderful dream, you cannot really find someone who is an ordinary person and willing
to invest there entire savings at the same time, so all the company did was that they targeted people having adventurous thinking and they just simply did not make there dreams come true, so most of the dissatisfaction was caused in the segment they targeted, however there are few people who really think that the company handled the situation exceptionally well, but they should not be counted in the target as they are lot more experienced and cannot simply think that way a youngster can think, also the discount
thing did not work for them as most of the people paid discounted amount earlier and got even more money than they paid this all did not worth as the primary objective of every buyer was go on voyage.
2a. The P&O and Ikea both have put just normal efforts in communicating about their services and products, it was certainly not