There are a number of them. But the best is SBAR (Situation Background Assessment Recommendation), according to most of the healthcare organizations for transfer of information in the correct manner. They are useful in communicating among medical staff, between doctor and patient between nurse and patient etc. The language is clear and simple and is applicable for both written and oral communication.
The steps include stating the situation, the circumstances causing the situation, determining the problem and arriving at the best solution. The healthcare organization has their own procedures to fill up forms concerned with the patient's clinical history during the course of their treatment in the unit. That will give clear, concise information about the patient and the type of treatment he gets. However, the accuracy of the record is doubtful. At times the patient would not have given the proper information. It may so happen that the recording may not be proper or legible. Even so clinical record can be considered very valuable in most instances. During verbal communication, there is every chance of data being missed or misunderstood. The reason is that the doctors, nurses and other health personnel etc lack effective communication skill, though they may be good in their own field. The healthcare professionals including nurses have been educated to deal with patients in communication, but not among themselves or how to communicate during an emergency. Also, there are no rules for verbal communication, whether direct or through telephone. It is obvious that communication errors may have adverse effects on the patients. It is praiseworthy that various steps have been taken for the improvement of communication among the staff. These will ultimately result in the safety of the patients. According to Dr. Michael Leonard, MD, nurses' communication is descriptive. But that of the physicians is strictly to the point. He feels that SBAR model will nullify the differences in approach and style. It proposes how a nurse should communicate with a doctor. Adopting the SBAR tool has considerably improved patient's safety. It is valuable not only for communication between doctor and nurse but among a number of team members. Let us look at the following instance. One Mr. Joy took his wife to hospital. She had hysterectomy with bowel perforation. An overdose of medicines resulted in permanent brain damage. Joy had no idea about the SBAR tools. So because of his precarious and tense situation, Joy failed to inform the actual cause to the doctors. If he had communicated properly, he could have avoided the mental agony that he and his wife suffered. His wife would have got the correct treatment and would have been better placed. Even the doctor, who felt guilty for not successful in treating the wife would have been spared.
Summary of Article
This clearly shows how a little bit of care can prolong the life of the patient and enhance the happiness of his beloved ones. At the same time sheer neglect can endanger his life. The hospital staff should consider it their duty to contribute to the well being of the patients. There comes the importance of SBAR techniques.