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Total Quality Management - Essay Example

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Total Quality Management

A major element in world market competition is quality. During the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction (Heaphy & Grusky 1995). These were consequently the results of utilizing management principles of total quality management (TQM). U.S. companies have demonstrated that such achievements are possible using TQM as a way to manage business now, in present times. Also, many international companies have come to realize that when everyone pulls in the same direction it brings improvement in management skills in all forms of business, which TQM has made become a way of life in the many business sectors throughout the world (Laszlo 1999).
In order to implement a strategy like TQM into a business requires an Upper-management change in both philosophy and behavior. Research has shown that business managers in any area, even within the realm of a mortgage brokerage company, must adopt the
objectives of customer satisfaction and continuous improvement if they are going to rise to the top of the business chain both nationally and internationally (Wilkes & Dale 1998). They must implement the change to achieve these objectives through their personal and continuous involvement and through providing reeducation services for everyone within an organization. It is of course definitive that the organization should focus on solely TQM principles and practices so that the philosophy of management can work reasonably well. This is specifically true if a company wants to gain dominance in the world market and have outstanding success internationally (Wilkes & Dale 1998).
In recent years, Asian and some United States companies have demonstrated that there is a more effective way to manage, quite different from the autocratic model that was utilized in past business enterprises. The new way to manage requires employee involvement in quality improvement. These companies that have implemented a practice such as this also have the ability of introducing high quality at lower cost to make it more of a competitive element, thereby changing the competitive equation for everyone. Furthermore, total quality management is a way to continuously improve performance at every level of operation, in every functional area of the organization, using all available human and capital resources. Improvement areas are addressed in a way that is aimed towards satisfying board goals such as cost, quality, market, share, schedule, and growth. In an ongoing effort, it demands commitment and discipline from those employees's within an organization as well. Apparently the TQM model requires the integration of all employees, suppliers, and customers within the corporate environment (Seddon 1989). This is to guarantee the well-being of the business and to continue to secure its success in reasonable market areas as well.
Therefore, TQM embraces two underlying tenets. First, quality managemen ...Show more

Summary

This gathered research defines TQM as a process that is an organizational system which actively involves every function and every employee in satisfying customers' needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology; and of which focus on quality and customer satisfaction as the top priorities…
Author : fkovacek
Total Quality Management essay example
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The author states that an important aspect of TQM is Team building. It allows organizational employees to coordinate and communicate. In addition, it helps to educate and guide employees in providing a wide level of flexibility and agility for their business environment. It also facilitates organizations to function with effectiveness and efficiency.

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