This will also lead you to take action on refined management interaction course. Communication and the way you handle it and its deliverance is very important in all forms of entities be it actual or online for the retention of customers.
An employee of the bank, the teller, complained directly to the representative of the client that their interbranch deposits and their deposits at the branch itself shall be made under one deposit slip and not in several deposit slips. Client's representative explains that it is made according to the location /outlets depositing. Their policy is one deposit slip per outlet. Since there are lots of outlets near the bank then there are lots of deposit slips that was made and their cut off for making deposit slips is twice a day. Therefore we can expect two deposit slips made for each outlet. It has been happening for a week and the teller was really annoyed that the client did not follow his suggestion. What he did is to confront the representative every time deposits were made, grumble and let the customer wait for long intentionally.
Feedback was given to the depositor who called the Branch Head.