Moose Winooski's Restaurant is a popular Canadian restaurant chain proposing unique and friendly atmosphere and excellent food. Quality service is one of the main requirements and strategic goals of the chain. Moose Winooski's recognizes quality as successfully conforming to customer specifications…
However, merely philosophizing about the importance of strategy or publishing statements of management's support of the notion is not enough. Moose Winooski's has introduced quality assurance programs aimed to improve service quality, sustain strong brand image and leading position of the market.
In Moose Winooski's, Quality Assurance (QA) programs involve all departments and employees. What is required is a business process to aid organizations in focusing their total quality efforts on issues that most directly support strategy. By focusing on the quality strategy, Moose Winooski's makes significant progress toward the overall goal of increasing customer satisfaction. Organizationally, QA can be seen as a new philosophy of business and a part of culture (Goetsch and Davis 2003). A proper balance of these actions results in working more effectively together toward increasing overall quality. Moose Winooski's there is a need to adopt quality as a business strategy whereby workers would enjoy the working environment and be proud of the resulting products or services. Part of achieving this result is encouraging and managing the participation of these workers in their day-to-day jobs (Goetsch and Davis 2003). For instance, the standards of the company are based three keys: 'performance, support and innovation' (Moose Tracks 2007). At the organizational level, QA programs are determined by careful planning, control and feedback mechanisms. Personally, QA means commitment and high level of responsibilities, sense of belonging and support for success, effective teamwork and positive culture. Moose Winooski's states that: "our goals, passions, and values are the foundation of Moose Winooski's, and the source of six principles that guide out behavior and the conduct of our business: hospitality, respect, fairness, fun, sharing, and courage" (Moose Tracks 2007).
There are no differences in view points because in Moose Winooski's, management provides leadership and direction to each level of the organization. The key is to provide each function with a clear understanding of its specific role in implementing organizational strategy. Each member of Moose Winooski's is then in a position to offer and implement suggestions and process improvements specifically designed to support the strategy (Goetsch and Davis 2003). With a shared understanding of the strategy and quality assurance management more effectively and efficiently manage organizational efforts. Managers are responsible for providing active leadership to the organization. This includes providing feedback, encouragement, constructive criticism, and discipline so that a pervasive, well-understood success paradigm exists and all team members know their expected role. Employees in Moose Winooski's are responsible for fully participating in the strategy development process. They then embrace the resulting plans and do their part to implement them fully. Finally, they should approach their day-to-day job in a way that supports the organization's goals (Marath and Turnbull, 1998).
QA programs are designed to link with organization's goals and strategies, vision and aims. In general, QA programs are based on four main functions of management: planning, organizing, leading and controlling. There are very clear and distinct roles for both managers and employees ...
Cite this document
(“Quality Assurance Program for Moose Winooskis Restaurnat Essay”, n.d.)
Retrieved from https://studentshare.net/miscellaneous/283424-quality-assurance-program-for-moose-winooskis-restaurnat
(Quality Assurance Program for Moose Winooskis Restaurnat Essay)
“Quality Assurance Program for Moose Winooskis Restaurnat Essay”, n.d. https://studentshare.net/miscellaneous/283424-quality-assurance-program-for-moose-winooskis-restaurnat.
In order to produce quality based products, the organisation implemented a series of practices that emphasised lessening defects, diminishing customer complaints and most significantly, complying with product specifications. However, it has been apparently observed that the overall sales of the organisation declined and also lost its important consumers.
This is done by giving satisfactory results to the people that need the products and services of the stated business. As such, a firm strategizes on various activities that will improve its performance. In many cases, it is done by ensuring customers are treated with decency and are satisfied with the products that are offered (Hill, 2008:19).
All organisations that adhere to quality control are in a position to make a positive impact in the provision of products and services. This is an activity that is directed towards fulfilling the needs of the demand for the services and products. Quality control is mostly inclined towards satisfaction of those in need the services and products. In quality control, an organisation’s interests are not paramount.
Apart from this various countries have their own methods also. Hall marking and BIS marking are some of the methods used in Gold ornaments industry. A properly stated quality assurance plan will help the organizations immensely to market their product.
"The benefits of a QA project plan are to communicate, to all parties, the specifications for implementation of the project design and to ensure that the quality objectives are achieved for the project.
Risk management is taken very seriously in this Naval Hospital. Closely working with the performance improvement department of the hospital, the risk management department is doing all the right things to make sure that no loophole remains. They have claimed that the risk management program stems directly from their quality improvement program.
So, it must apply principles of quality assurance not only to its manufacturing processes but also to supply management, in terms of identification, recording and purchase-control of manufactured goods and services.
To improve the quality of its product, a company needs to follow total quality control systems, which involves economical production of goods or services to the complete satisfaction of customer requirements by focusing the entire organization's priorities on design, production, and logistical aspects.
11) This was adopted as a standard for hospitals in later on, which a) emphasized the value of coordinated hospital-wide quality assurance program, b) allowed greater flexibility in approaches to problem identification assessment and resolution, and c) emphasized
pressed their view that FMEA was not designed to be used in healthcare and to "force" it to work with a healthcare based risk management program will result in faulty analysis and actually increase risks. Other staff clearly supported FMEA and believe it is the future in
analyze facts and correct safety issues which concerns commercial aviation. Relative to this, Chidester (2007) was tasked to perform a review of archive files against the functional requirements stated within the FOQA. Chidester (2007) indicated that the significance of the
5 Pages(1250 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Essay on topic Quality Assurance Program for Moose Winooskis Restaurnat for FREE!