However, in the recent past, some of my customers have complained about scratched non-stick surfaces inside the medium and large pans noted at the time of unpacking from the cartons. After carrying a thorough investigation on the matter I have established that the damage is not due to my employees' negligence. I therefore request you to go ahead and carry a research from that end so that we can be able to rectify the said anomaly. Besides, I urge you to organize for rapid shipment of replacement items, should the customer wish to keep the new cookware on that basis - as opposed to returning it for credit or a refund.
It's my hope that