Meeting these demands effectively requires us to be well equipped, not only with a trained work force but also with all sorts of medical products. Right from the inventory of medicines to the fleet of ambulances, each and every product that is utilized in our services are properly monitored and well managed.Keeping in lieu with the information technology, our management has implemented an online capacity utilization plan which keeps an updated record of all inventory, technological equipments, medicines, beds available, kitchen stock etc. The system is so designed that when ever quantity of any thing increases or decreases below the essential required level a warning email is generated and send to the concerned departments. This has been done to make sure that nothing obsolete is kept in the stocks. This system not only assists us in maintaining a streamlined control on our inventory but also helps us to evaluate and quantify the costs, benefits, risk factors etc. beforehand.
Health care sector is a vast sector which meets varying needs of a huge number of people, everyday. Each and every service offered by this sector is unique in its self and involves a long chain of processes, till the final out come is achieved. …
To make sure this happens, there is a functional process that takes place within the organisations that supports, motivates and gives power to the employees at all management levels to provide customers a satisfying experience, and this process is known as Internal Marketing (Rafiq, M, & Ahmed, P 1993).
In fact customer service is being looked at as an opportunity to gain competitive advantage. Organizations try to use customer service as their unique selling point. In their effort they try to deliver service beyond the expectations of the customer thereby leading to excellence in customer service.
Due to globalization, the marketplace today has expanded considerably, transcending beyond geographical boundaries and in various service oriented spheres such as education. In such a highly competitive environment, retaining customers is of supreme significance.
A Crisis of Trust: Importance of Customer Service Excellence in Establishing Trust Part One The customers are considered as the lifeblood of the business industry; therefore, it is important for business organisations to gain their trust and loyalty. In line with this, they employ customer service excellence in order to get and maintain a good rapport with their customers.
Customer services have to be embedded in the vision of a business, with all strategies developed towards satisfying the needs of a customer at the lowest cost possible. Efficient and effective customer service leads to operational excellence. Customer Service and Operational Excellence 1.0 Introduction The vision of a business has to connect with the needs of customers, must have value, has to be clear regarding the future of the business and portray passion in the business.
To achieve our service goals we imbibe a two phase service strategy. We believe that in order to effectively service our clients we first need to have perfect internal coordination, and this is the objective of the first phase of our service strategy. As a corporate health organization we make it a point to imbibe the corporate culture in our internal functioning as well.
To achieve our service goals we imbibe a two phase service strategy. We believe that in order to effectively service our clients we first need to have perfect internal coordination, and this is the objective of the first phase of our service strategy. As a corporate health
Our plan imbibes complete transparency in all the institute related matters and encourages employee response and opinion on the same. For important decisions which pertain to the employees of Core Medicos we conduct polls and