Human Resource Management, Questions

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Stress affects people differently. In Janine's case, stress has had a negative effect on her behaviour and emotions. Janine's perception of work contributes to her stress level and is evident on her reaction to stress. For instance, dealing with difficult customers can be tough for Janine because of her introvert personality and her gentle approach to resolving problems that customers have could have worsen the situation, adding to her stress level.


It is important to ensure that all employees remain customer oriented and demonstrate high level of service. Therefore, as a manager, I would propose to include the following strategies to help employees cope with stress. Firstly, employees will be recommended to attend communication skills courses to ease and improve their relationship with customers and even co-workers. Such courses will also teach the employees useful tactics in handling difficult clients. Secondly, the organization will introduce a 'buddy system', where an employee is attached to another individual to act as support for one another. The system will encourage individuals to openly discuss difficulties that they face at work and share tips for improving the situation. In addition, the system will also encourage employees to keep a lookout for alarming stress symptoms that their colleagues may be having so that these can be addressed immediately.
Stress, if applied continuously and excessively, is a negative physical reaction to situations that upsets an individual's balance. On the contrary, small doses of it can actually have a positive effect on an individual by spurring him or her to perform better at something. ...
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