There are specifically supervisory tasks. One of these is the planning activities which include deciding what objectives to pursue and how to achieve them. These planning activities likewise include the routing and scheduling of people and materials. While it is desirable to actively involve employees in planning activities, the supervisor should retain primary authority and responsibility for them. Although a supervisor may (and should) delegate certain parts of the planning process, he or she should retain authority for the coordination and finalization of plans. For instance, the task of addressing the notice that the mall will be changing hours for the upcoming holiday and requesting notice of store plans can be delegated to the two assistant or shift managers. It is important to seek the suggestions of these assistants/shift managers. They may have sound and creative ideas that may contribute to the efficient and effective operation of the shoe store. But of course, the finalization of the plans based from the different suggestions is the responsibility of the supervisor.
The assignment of work should also be controlled by the supervisor. As with planning activities, parts of the process of assigning work may and probably should be delegated, but the supervisor should retain overall control. ...
This does not imply that employees do not play a significant part in their own motivation. However, it does imply that the supervisor will always have a strong influence on the work environment, which in turn affects employee motivation. For instance, the note to call Mary (salesclerk) about vacation schedule should be handled by the supervisor for Mary or any employee to appreciate the vacation motivational reward that the company is providing. At present, the company is not unionized. However, should the employees decide to set up a union, it will need understanding and support from the supervisor.
The supervisor normally should not delegate the counseling of employees regarding job-related issues. However, when an employee needs personal counseling or technical information that might better be supplied by a staff person, the supervisor should refer the employee to the proper source. The latter can be handled by technical people or experts in the field. Handling a customer complaint regarding product quality should be handled by the supervisor. This is important for the customer to feel the importance of their welfare as the main client of the company. At the same time, counseling of employees who directly handle the client complaining should be provided by the supervisor for the employee to understand the responsibility to the customer and the proper handling of situations at hand.
Whenever a conflict arises between two or more employees, the supervisor should assist in resolving the conflict. This does not mean that the supervisor should personally resolve the conflict, but that the supervisor should see that the involved parties resolve it. Hence,