Total Quality Management Question#2 - Essay Example

Only on StudentShare

Extract of sample
Total Quality Management Question#2

Oakland (2000) proposed that employees' participation helps in implementing the total quality management (TQM) strategy. For this to happen, employees must be made aware about the different aspects of quality and how they can be partners in implementing quality strategy. Such an arrangement, often termed as the participative form of management, is stated to help the subordinates in sharing the decision making power with their superiors. But the success of any strategy depends upon a number of factors, implementation policy and prevailing circumstances. Therefore the key elements for improving the levels of quality in the billing department include;
In view of the evolving global economy, which demands appropriately skilled workforce, most of the governments around the world have started undertaking reforms of their education and training systems, with inclusion of the vocational streams into the system and by providing apprenticeship training to the students. Such training is often provided in technical skills. But the copier company has a mixed workforce which includes trained manpower for carrying out the technical work, maintenance etc. while the other category includes customer care executives and marketing people who require more of behavioural training. ...
Download paper

Summary

Today we are in an era of globalization and intense competition, which calls for a professional approach on behalf of companies and organizations. Quality is now regarded as an important means of bringing in product differentiation. In the world we live today, quality has no substitute and active participation of all concerned towards delivering a quality product or service is of prime importance…
Author : kimveum

Related Essays

Total Quality Management in Hospital Pharmacy
Despite these many different functions being discharged by the pharmacists, hospitals find it difficult to recruit pharmacists (Smith). At the same time many of the hospitals take initiatives like staff reductions due to lower patient concentration, reorganization of the hospital facilities, carrying out recommendations of external consultants, implementing automation in drug distribution and mergers and acquisitions of hospitals. In this context, a methodological review of the operations of a hospital becomes necessary for improving the efficiency and functioning of the healthcare settings....
20 pages (5020 words) Term Paper
Total Quality Management
A major element in world market competition is quality. During the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction (Heaphy & Grusky 1995). These were consequently the results of utilizing management principles of total quality management (TQM). U.S. companies have demonstrated that such achievements are possible using TQM as a way to manage business now, in present times. Also, many international companies have come to realize that when everyone pulls in the same direction it brings...
5 pages (1255 words) Essay
Total Quality Management.
TQM has become part of the organizational culture within the operational environment of the business organization. For instance within the administrative setup of the prison organization, a number of departments interact on a daily basis. As much as a manufacturing or a service organization produces and sells a product for profits, the prison is an organization that delivers a service to the community though the community might not pay directly for the service....
7 pages (1757 words) Essay
Total Quality Management Question#1
(Course book 1.3)...
8 pages (2008 words) Other types
Total Quality Management
TQM is based on the practice and assumption that problems should be dealt with at the point of origin itself. Each process in any business, like sales, marketing, operations, finance, production, planning, personnel, technical, have parameters of input. If the input is wrong, the output is bound to be wrong. Wang suggests that the correction should be made at the input level itself, which minimizes the chances of a wrong output. Silos also agrees that every aspect and every process of the business system should be involved so that all functions – vertically and horizontally across all levels...
10 pages (2510 words) Essay
Total quality management
An article in the New York Times that displays a graph will be critiqued. A top-down flow diagram, cause-and-effect and flowchart will be drawn to explain the processes and problems surrounding purchasing a vehicle. Finally, an example of a poka-yoke will be given....
6 pages (1506 words) Term Paper
Got a tricky question? Receive an answer from students like you! Try us!