Management of Decision Making

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Soft System Methodology - a system developed by Peter Checkland at Lancaster University in 1970 aims to approach the corporate problems through well developed body of theoretical ideas. This methodology is based on the premise that in an organization, the human aspects are open and non-deterministic and the methodologies adopted solving any problem or effecting improvements in the systems must take into account the importance and complexity of the human element.


It also aims at analyzing the problem from different perspectives. SSM provides an effective and efficient way to carry out an analysis of the processes in which technological processes and human activities are interdependent. This paper envisages making a case study of the problems faced by stake holders and various other entities dealing with a particular branch of a Local bank and how SSM approach provides a solution to the problem identified:
SSM involves various key stages in its implementation like, identifying and defining the problem situation and expressing them in the context of relevance to human factors involved, creating relevant root definitions and thereby evolving conceptual models measuring performance. Such models created would then be compared with the real world to assess the requirement of any desirable or necessary changes and finally recommending the corrective action to be taken.
To understand and deal with the structured problem one should have answers to such questions as who are the key players, what their perception of the situation is, what processes are going on now and what the organized structures are:
In our example the ...
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