StudentShare solutions
Triangle menu

FedEx The Success Story - Essay Example

Not dowloaded yet

Extract of sample
FedEx The Success Story

This paper looks at these aspects in detail.
The enduring success of FedEx has been in part due to the wisdom, knowledge and information imparted towards the employees in helping them gain a better understanding and applying a number of company principles and policies. The philosophy at FedEx has always been People, Service, Profit. People always come first. A deep understanding of what makes people tick, their inner psychology, motivations, desires and aspirations are key factors that the company strives to take into account when dealing with them. As people everywhere are varied, FedEx accepts their diversity and understands that each individual must be handled differently. The company attempts to find a common ground between itself and the customer where both mutually agree on terms and conditions and are satisfied with the business goals.
The second point is service. To maintain long term customer relationship, the company makes sure that its own philosophy, work practices are sound and credible. When its own employees and leaders are comfortable with the system and have understood it fully, they are able to serve the customer better. The service side of the business is always scrutinized and made adaptable to a changing economic environment. FedEx maintains quality control at every level from the handlers to the customer service representatives.
The third aspect is profit. Without the first two factors in place and functioning properly, profits may be affected. FedEx uses cutting edge technology and analytical systems to ensure that the company is on the right course. Variations in profit margins are evaluated and set against the backdrop of the bigger competitive economic picture and also internal company practices. If need be, a revision of policies are made. The company might also look into the process of innovation and how it can be improved upon. The underlying pattern in FedEx is constant change and adaptation.
FedEx recognizes the changing world and business environment and in order to be a part of the evolution process, they have continually evaluated business models and strategies. The company regularly studies market trends and the competition and attempts to stay one step ahead. As their customer base expands and a diverse range of people have varied number of requirements, customer satisfaction is very important and FedEx has addressed the expectations and desires of its customers.
FedEx has also recognized that the present global economy is extremely competitive and preserving a status quo would not suffice. In order to grow, the company strives to change constantly. This means being flexible in organizational procedures. Rather than sticking rigidly to company policies, an open more adaptable policy towards change has taken place at FedEx.
FedEx's growth depends on successfully meeting and anticipating varying customer's requirements in a competitively differentiated manner. Competitive differentiation works on planning and providing customer value offers that are of better-quality that those offered by the competition and which are considered to be a better investment. In designing customer value propositions, each department and employee is directly or indirectly participates in the development.
As people are involved in the innovation process, FedEx employees are expected to believe that ...Show more

Summary

FedEx is one of the world's leading companies in the field of transportation, delivery, information and supply chain services. Its operations are global offering a variety of solutions to customers worldwide. The company rose to become a leading and trusted brand by developing leadership practices that drew on employee commitment, loyalty, discretionary effort, creativity and expertise…
Author : fleffler
FedEx The Success Story essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"FedEx The Success Story"
with a personal 20% discount.
Grab the best paper

Related Essays

Qualitative analysis of FedEx and UPS
The report is a qualitative analysis of the two top-ranked companies in delivery and logistics industry of U.S. i.e. UPS and FedEx. The management team has already done the financial analysis of the company and wants to understand the working pattern of the respective corporations to make a correct decision about investing in stocks of either of the business entities.
11 pages (2750 words) Essay
E-business and Value Chain
Founded by Fredrick W. Smith in 1971, the company had the initial objective of coming up with a remedy to inefficient air freight distribution system (FedEx 2012). Since then, the company has gained reputation for revolutionising business practices, reliability and speed.
8 pages (2000 words) Essay
FedEx
provider of regional next-day and second-day and interregional less-than-truckload freight services; as well as FedEx Kinko's Office and Print Services, Inc. a provider of document services and business services. FedEx started to expand its service offerings in the Asia-Pacific Region when it purchased Flying Tigers, an all-cargo airline with flying rights to 21 countries.
10 pages (2500 words) Essay
FedEx
more and more emphasis is being laid on the fact that service and value for the end consumers is pertinent, since these are the people for whom FedEx is in business and its operations are heavily dependent upon customer satisfaction, retention and loyalty towards the
2 pages (500 words) Essay
FedEX company
According to the statements prepared for investors, FEDEX has set out certain business goals as a part of its growth strategy, in order to continue its pattern of growth and productivity. In the long term, the Company plans to
2 pages (500 words) Essay
Federal Express Performance and Strategy
It has its presence across Australia, Canada, China, Japan, Korea, Kuwait, Mexico, Netherlands, United Arab Emirates, the UK, and the US. The company operates through four reportable segments namely, FedEx Express, FedEx Ground, FedEx
8 pages (2000 words) Essay
E-business and value chain
Since then, the company has gained reputation for revolutionising business practices, reliability and speed. This paper explains the firm’s e-business practices and the
8 pages (2000 words) Essay
FedEx Corporation
FedEx has grown by leaps and bounds since inception. The success of the company can be gauged from the fact that it serves more than 220 countries and territories all over the world. Its humongous network reaches each and every address in the United States. The behemoth manages an average of 10.2 million shipments on a daily basis.
14 pages (3500 words) Essay
Fedex
ourier company, FedEx target market include individual transporters, small businesses, governments, multinational companies and any other groups or individuals that would like to send something across the world. FedEx has grown such that it can deliver goods to most of the
1 pages (250 words) Essay
FEDEX (1)
The corporation oversees numerous operations all over the world. Most of its acquisitions are meant to expand the corporation to offer more and expansive services to its clients globally. It continues to acquire more private properties and
18 pages (4500 words) Essay
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Rate this paper:
Thank you! Your comment has been sent and will be posted after moderation