Nersesian (2002) defined operations management as the design, operation, and improvement of the system that create and delivers firms' products and service combinations. Moreover, it deals with the proper allocation of resources and the strategic acquisition of technology. Some managers contend that the external environment is too influential to be ignored. Therefore, operations management also includes the proper consideration of the outside entities as contributing agent that will eventually affect the performance of the firm. The external environment consists of the customers and other economic indicators that contribute to the success and failure of firms.
The analysis of operations management is critical in the success of firms. Some practitioners have instituted organisations that specifically tackle issues concerning operations management. In the next discussion, manner in which IFS renovated its operations will be illustrated. It is interesting to examine the approaches used by IFS to address the current operational predicaments. Moreover, it is important to equate other processes that were excluded from the methods used by the company.
IFS Limited is a manufacturing company primarily providing supplies for retail and other purposes. Although the company has continued to exist with relative success, recent setbacks have made the company revisit its operational procedures. In particular, clients have cited the lack of quality delivery provided by IFS. The specific complaints of the customers involve the failure to satisfy the delivery requirements in quantity. In addition, some clients have pointed that the company has failed to provide prior notices for failed orders. Furthermore, deliveries that were completed exceeded the agreed time causing delays in displaying the goods in retail outlets.
It is indeed imperative to create a supply chain that allows more flexibility and eliminate the problems as identified by the consumers. Initially, the plan was to implement Agile Operations Initiative that secure top notch supply chain and will limit tendencies of tardiness in deliveries. The project has adapted advanced technologies and focused on communication as its core attribute. In addition, information is being updated to determine changes in trends especially in designing quality supply chain. Definitely, the process will require several changes and an evaluation of the current system used by the company which determined as problematic.
The process involves the entire organisation and the attributes that combine with the entities. Developing the supply chain requires the similar methods used in project planning. Stages such as conception, development, implementation, and termination are important points to be considered. The company needs to specifically create a system that will integrate the positive attributes of the company and the operational procedures that provide positive short-term and long-term outcomes.
The extent of scope covered by the project is creatively established in the project. Forecasting is an effective mechanism and allows the strategist to determine trends in customer demands. The predictions based on previous orders will enable the company to design supply chain that is flexible and becomes highly responsive in periods when the demand is high. After the forecasts have