Before we start describing the problematic situation, we have better have an overview of "Danesh Web Design Studio"1 web services and introduce the structure of the organization in brief. We will then identify the problematic situation in the company.
Danesh Web Design Studio offers a complete package of affordable website design and development. From the initial process of taking inputs from clients, planning on the basis of such inputs to final implementation and testing - all are done using latest web site designing technique and skills. They allow their customers to provide all kind of inputs. They develop the website, giving top priority to the intended audience/market and overall user experience. They constantly keep the customers informed and take their feedback during the job process.
Some of the services they provide for their customers are "Website Management and Maintenance", "E-Commerce Solutions", "Search Engine Optimization", "Design and Implementation of Web Based Applications" and "Website Re-Design".
Danesh Web Design Studio in structure consists of ten software engineers, three project managers, ten graphic designers and 15 web programmer and web designer. They have to work full time in order to accomplish more that fifteen web design orders each worth of $3000 to $15000 in a month depending on the project complexity and partial /complete future maintenance support.
The company had three ma...
One of the project managers left the company to join a software production team in Canada and the only other changes as the owner of the company remembers is that two of twenty nine computers were temporarily out of order for about a week because of the hard disk failure and some bugs in the systems, seven computers were infected with a Trojan and as there was a risk of infection for the rest of computers in the LAN (Local Area Network), they were un-plugged and this made a lot of problems for the operators to have the access to other systems for file sharing and Internet access for about a week and reduced their performance and functionality.
The resulted problem was the failure in project delivery to customers in the appointee time. Each project was delivered to the customers with seven to twenty days delay. This caused the studios to cancel some of the newly received projects in order to accomplish the old orders in shortest possible time and this caused the company loose seven orders totally worth of $47500 in June 2006.
In next section, we will have an overview to some of the most appropriate management science methods that seems they may help us resolve the issue in the shortest possible time. We will then select the most appropriate method(s) to resolve the issue with.
2. Reviewing some of the most appropriate management science methods for analyzing the situation
"Management science, or MS, is the discipline of using mathematics, and other analytical methods, to help make better business decisions. While often considered synonymous with Operations research (OR), MS is differentiated by being generally thought to have a more practical, rather than academic, bent.
Some of the fields that are en-globed within Management Science