A simple question like why one person is able to resolve a particular problem while the other is unable to when equipped with same resources and support structure and on the other hand how can one person's ability be used to overcome another person's inability were the questions asked and answered.
The company that is being studied is a photocopier design, manufacturing, sales and service organization. The organization has got global presence and has organized its divisions geographically namely the United States of America, United Kingdom, Europe, Asia and Australia. The period under study is from 1997 to 2001, a five year period. The basis for this particular study is the fact that the company promises to replace the copiers if the service personnel are not in a position to rectify or resolve service complaints within a period of 72 hours and the service commitment given to the customer is that the non-functional or problematic copier would be replaced within a period of 48 hours.
The humble photocopier is a thing of the past. With the latest digital technology, businesses large and small can have sophisticated machines that print, copy, fax and scan. These flexible new machines not only deliver excellent quality but save businesses time, effort and costs. Lookalike Office Automations is the company that is being studies in this research paper. As already mentioned, the company has got global presence and it has also organized its divisions on a geographical basis. The company specialized in printers, presses and copiers, along with associated supplies, software and support.