StudentShare solutions
Triangle menu

Employee Satisfaction - Essay Example

Nobody downloaded yet

Extract of sample
Employee Satisfaction

Promotion should purely be merit based so that everyone in the organization gets an opportunity to move up the ranks. Also, in the event of job openings, it is advisable to first try and hire from within. This not only saves costs on training but also in a great platform for employee stimulation. It is important for the employees to be challenged to a reasonable level so as to encourage them to be interested in their job, thus, it is likely that the productivity levels will remain high. Motivation is key to increasing the productivity of a workforce. Compliments, for example, are excellent motivators. Satisfied employees are aware that they are appreciated as they constantly receive positive feedback from their superiors. High employee satisfaction levels are directly linked to employee productivity and employee retention as satisfied employees are more productive and loyal to their organization that their unsatisfied counterparts. An employer who understands what motivates his staff has definite control over his staff.
The article "dispelling the modern myth: Employee satisfaction and loyalty drive service profitability" gives a report on research findings on operation management, service management, Total Quality Management (TQM) and Human Resource Management. The research focuses on the correlation between employee satisfaction and performance. It is a general belief that better satisfied employees have higher levels of productivity. Rhian & Silversto cites earlier works by the Americans Deming(1986), Juran (1989) and the Japanese Ishiakawa(1985) who are all management experts their writings shows that improved job satisfaction increases the productivity of employees. These authors' argument supports the belief that better performing enterprises always treated their employees in a better way.

True to its title, the research finds contradicting evidence to earlier works and the general beliefs to what had been commonly accepted in the management world. The author's gives the example of Isakawa 1985 who argues that with better satisfaction, one has improved drives hence will tend to co-operate with fellow employees. The research findings from an empirical study of one of UK's Supermarket chains showed that this is not always true. The most profitable stores were the ones with the least satisfied employees "implying a negative correlation between employee satisfaction and measures of productivity, efficiency and profitability" Rhian & Sylvester. However, reports by management experts that employee satisfaction and loyalty are key factors to enhancing productivity efficiency and increasing profit.
The paper puts into application, Heskett, Sasser and Schlesinger's service profit chain model to a UK supermarket. The major aim is to determine the performance linkages between employee perception and performance, customer perceptions, behavior and financial performance. Works by both Hesket and Schlesinger (1991) and Reichheld (1996) improving employee loyalty through poor rewarding helps in improving the services the employees provide hence profitability is improved.

The research is a case study of the Home Improvement Store Chain in the United Kingdom. This is a large group of supermarket chains in the UK. The company was chosen since it had senior management believed that satisfaction was key to ...Show more


Employee satisfaction is the positive feeling that employees have toward their job, colleagues and companies. Satisfied employees are unlikely to indulge in unionization activities such as go slows and strikes, job withdrawal (staff turn over) and work withdrawal (absenteeism)…
Author : wisozkmaci
Employee Satisfaction essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"Employee Satisfaction"
with a personal 20% discount.
Grab the best paper

Check these samples - they also fit your topic

The link between leadership style, communicator competence nd employee satisfaction
In the changing nature of the working environment the leaders or the supervisors are in the need for continued negotiations with the employees as they are generally more educated as well as intelligent and competent enough for their roles in the organizations much more than their preceding generations.
2 pages (500 words) Essay
The Influence of Technological Change on Organizational Context and Employee Performance and Satisfaction
Changing Technology and its Influence on Organizational Context and Employee Work Orientation 5 A. Technology, Social Relationships, and Quality of Work Experience 5 B. Technology, Power Relationships, and Conflict Management 6 III. Conclusions and Recommendations 9 IV.
8 pages (2000 words) Essay
Measuring Employee Satisfaction Through Use of Employee Satisfaction Surveys
Kaila (2005) defines job satisfaction as ‘any combination of psychological, physiological and environmental circumstances that causes a person to truthfully say, I am satisfied with my job’ consequently, it is imperative for management to devise ways to get and fathom employee’s feedback.
5 pages (1250 words) Essay
Job Satisfaction and Employee Performance
The recent attention in respect to the employee behaviour given by different business Medias to the process of harnessing of intellectual as well as social capital of different organisational members to gain competitive advantage underlines the growing significance of organizational citizenship behaviour (OCB) in order to achieve organizational success (Lapierre and Hackett, 2007, p.539).
6 pages (1500 words) Essay
Employee satisfaction and firm performance
Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr. and Leonard A. Schlesinger, and published in Harvard Business Review. The authors are members of the faculty of Harvard Business School and they work in group of service management. It is known, that there are many studies, articles and research devoted to customer satisfaction, but the writings, theories and strategies related to employee satisfaction with job are few.
12 pages (3000 words) Essay
Employee performance for customer satisfaction
Presenting Problem Definition - Ensuring that employees execute their work responsibilities according to quality standards is challenging endeavor whose satisfaction could distract management from its own responsibilities. Yet, in the absence of a performance measurement system, quality of work suffers and customer dissatisfaction is the result.
2 pages (500 words) Essay
(a research proposal ) Employee satisfaction and firm performance
Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr. and Leonard A. Schlesinger, and published in Harvard Business Review. The authors are members of the faculty of Harvard Business School and they work in group of service management. It is known, that
12 pages (3000 words) Essay
Management Focus Toward Enhancing Employee Job Satisfaction
In today’s complicated business climate,employees are often exposed to rush project deadlines,stressful working environments,and interaction with colleagues in very difficult organizational climates. There is considerable evidence which highlights the difficulties in the contemporary business environment
6 pages (1500 words) Essay
Critically evaluate the effectiveness of training and development opportunities at American Express Business travel in London (Corydon), from an employee perspective in order to assess the level of employee satisfaction, employee-employer relationships an
The current research endeavors to find if the employees’ perception of training effectiveness has an impact on their job satisfaction. A secondary
47 pages (11750 words) Essay
Service Profit Chain Valuation Argument about whether employee satisfaction can lead to Customer satisfaction in hence leads to customer loyalty
The importance of such advertising cannot be emphasized due to the subjective nature of this industry. Customer satisfaction greatly determines the loyalty of customers to the resort or spa in
10 pages (2500 words) Essay
Hire a pro to write
a paper under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
Comments (0)
Click to create a comment
Contact Us