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Performance Evaluation and Measurement in Abu Dhabi Police Department - Essay Example

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Performance Evaluation and Measurement in Abu Dhabi Police Department

Measuring performance of public service departments has always been a difficult and cumbersome process; but the continuing pressures for transparency, accountability and service expectations, performance evaluation requires increased management attention for effecting improvements. This paper analyzes the suitability of different performance evaluation metrics based on chosen criteria for evaluation and recommends the implementation of ‘Balanced Scorecard’ approach to performance measurement in Abu Dhabi Police Department and illustrates the application of this performance measurement tool as part of a strategic planning initiative. Keeping the maintenance of security and stability as the main goal the Abu Dhabi Police General Headquarters has framed its strategic initiatives for excelling in its performance. The strategic priorities include (i) effective controlling of the crime, (ii) increasing the confidence of the community in police and public safety services, (iii) maintaining security and safety in the Emirate of Abu Dhabi, (iv) making commuting through the roads safer, (v) improving the performance of the staff of the department by implementing the best international practices and (vi) providing all policing operations with functional support (Abu Dhabi Police Strategic Plan, 2008).
The responsibility for improving meeting these strategic priorities and improving the performance has been entrusted with the Strategic Management and Performance Improvement Department reporting directly to the Commander General of Abu Dhabi Police. Unlike many of the other police forces in the world, the aim of Abu Dhabi Police does not stop with achieving peace by reducing crime. The Department embarks upon much deeper and concept of performance which is more visionary in nature. Therefore the objective of Strategic Management and Performance Improvement Department is to transform the Abu Dhabi Policemen from the conventional symbol of watcher and guardian to the a non-traditional image of the comprehensive employee. This calls for a complete relook into the performance appraisal system and suggest suitable alternatives so that the Department can contribute more the maintenance of peace, tradition and justice in the Emirate of Abu Dhabi.
Performance Appraisal in Police Department
Performance appraisal was once regarded as one of the rituals where the pay-rises and promotions of the employees are decided based on some arbitrary and numerical evaluations done by the immediate supervisors. Even though this process was disliked by the subordinates in the traditional command and control style of leadership this method seemed to be a perfectly suitable model for measuring performance (Fandray, 2001). Especially in a police department where the command and control style of leadership is much in practice the traditional methods of performance appraisal have been found to be more appropriate. However with the widespread emphasis on teamwork, shared leadership and a visionary approach it has become essential that newer tools and techniques of assessing the performance of staff and people at the police departments are applied to effectively improve their performance. The increased expectations for service delivery from the public also forces the police department to amend the ways in which the performance of the people at various hierarchical levels is assessed, so that there can be significant improvements in the performance level. The revised thinking on performance appraisal in public service departments including the police has given rise to the evolution of following ...Show more

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Given the nature of their responsibilities and the means available to the police department in general, discharge of police functions is found to be more problematic than any other public services…
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Performance Evaluation and Measurement in Abu Dhabi Police Department essay example
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