Culture Case Study

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The article chosen is one on Northern Trust, a leading organization that recruits, retain and provide comprehensive training, mentorship and networking program to professionals of diverse background around the globe to achieve their individual career goals.


The criteria surveyed on are: diversity recruiting policies, leadership development initiatives, training programs, opportunity for mentorship and activeness of employee affinity groups. All these points to a successful cross cultural management that we can learn from and worth to case studied into.
Touching on race and ethnic diversity in the case study, there also are some theories that focus on positive predictions or possible positive outcomes of racial/ethnic diversity. This comes from a "value in diversity" perspective ([Cox, 1993] and [Cox et al., 1991]) which argues that diversity creates value and benefit for team outcomes. Group performance is thought to be enhanced by having broader resources and multiple perspectives (Hoffman, 1959). Particular to race, some studies (McLeod et al., 1996 P.L. McLeod, S. Lobel and T.H. Cox, Ethnic diversity and creativity in small groups, Small Group Research 27 (1996), pp. 248-264. Full Text via CrossRef[McLeod et al., 1996] and [Watson et al., 1993]) have found that ethnically diverse work teams make better decisions than homogeneous teams.
The general assumption that underlies these theories is that an increase in racial or ethnic diversity means that a work group will experience possible positive outcomes such as: increased information, enhanced problem s ...
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