"Corporate Services/Corporate Capability service"- provides solutions such as management of records, facilitation management, carry out the work procedures and policies documentation, develops plans for purchasing and procurement.
"Human Resources service"- handles the matters like fraud, grievances and misconduct handling, job designing and evaluating. They take into account Performance management, provide psychometric assessment and sets remuneration benchmarking. It also includes providing a complete strategic human resource management and planning.
"Organisational Services"- assist in reviewing the business process, changing the management and bringing the organisational change. Thus they provide a complete solution for business and strategic planning. This service also covers risk management.
Recruitment & Selection- the company maintains high standards for recruitment and selection process. They go for different screening technique such as personality test, intelligent quiescent, emotional quiescent, stress test, health test and checking the references. These entire tests are being done to check before hand that will the work force be able to take the work load.
Training- the employees who are selected has to be trained so that they can develop the required skill for performing their job. Training is a continuous process. It should be provided as and when required for development of employees.
Setting rules and regulation- rules and regulation provide the frame work within which the whole organization has to work. The performance of employee is appraised by comparing against these standards. They make the organization work smoothly and efficiently.
Performance appraisal- the performance of the employees has to be appraised. This helps the organization to identify the employees who are performing above average and also helps to identify those employees whose performances are below average level. The management can drill down to find out the reasons behind. If required training and further assistance can be arranged.
Career development - management should set the career path and provide proper training as and when required
Grievance handling- it is the duty of organization that employee should feel satisfied with their job. They should have the feeling that organization cares for them and if any injustice happens they can easily approach the management and their problem will be solved.
Compensation- the management should take care that each employee should be paid as per his/her performance. The