TQM has become part of the organizational culture within the operational environment of the business organization. For instance within the administrative setup of the prison organization, a number of departments interact on a daily basis. As much as a manufacturing or a service organization produces and sells a product for profits, the prison is an organization that delivers a service to the community though the community might not pay directly for the service.
Theoretically the concept of TQM has three major principles such as satisfaction of the customer; satisfaction of the supplier; and continuous improvement. The first and major principle of TQM is to satisfy the customer who purchases the product or service. In fact customers always seek value for money when they buy a product or service (Stasiowski, & Burstein, 1993). Thus there are main sub categories under the first principle, i.e. users, company philosophy, internal customers and chain of customers. In the first instance user of the service can be different from the purchaser and therefore both the user and the customer must be satisfied. In the case of the prison management the service rendered to the society at large by efficiently managing the prison would be articulated in terms of the benefits that accrue to the society through such efficient management. ...Show more