Conflict Management and Negotiation - Essay Example

Conflict Management is all about how to manage conflicts at work. It looks into what is conflict, individual perception and approach to grevieance communication, and then tries to identify joint problem solving leading to mutually beneficial and amicable conflict resolutions. A Conflict Management System does more than just merely reacting to conflict. Rather, it is a carefully customized system, suiting the needs and requirements of the respective organisation that is developed through the amalgamation of existing and new resources or policies to establish an integrated system for resolving conflict.

Today when business markets are becoming more and more competitive and dynamic in nature it is important for an organization to create a congenial environment within the workplace to retain their Human Capital (Internal) and at the same time create a perpetual bonding with their Suppliers or Vendors (External). Rights-based process 3 is a Traditional Conflict Management Process which focuses on an individual's claims and the facts that support these claims. It is a formal way of resolving conflicts, which may involve assessing whether or not an employee's rights have been infringed upon.

The process comes into picture when a legal or contractual right has been violated. The solution is one sided or gives the decision in favor of one of the conflicting parties which often leaves the other party offended. Interest Based Process is a Collaborative Method of Conflict Management which instead of focusing on the surface of the problems tries to identify the root cause of a problem aroused. Instead of focusing on the Position of Conflicting individuals it concentrates on the needs, desires and interests of the members (e.g. need of better working environment).

It is a more cooperative approach to problem solving and conflict management which tries to create a Win-Win Situation for both the parties, unlike the Traditional approach, instead of bringing out a winner and giving out decision in favors of one side. Evolution of Integrated Conflict Management System Traditionally organizations have been following Power Based or Right Based Process for conflict resolution and hence have been more close systems. However in present era when organizations are becoming more organic and open the implementation of Interest based or ADR4 techniques or methods for conflict management are becoming the prudent choice.

Interest based or ADR methods instead of finding out a winner or giving out decision in favor of one party concentrates to establish a Win-Win situation for both the parties involved and thus seeks to establish a harmonious mutually beneficial conflict resolution. In an Integrated Confli