are some of the important types of public services which a government arranges for the general public. With growing population, widening areas of services, growing public expectations, constant monitoring by the public and the media besides the government appointed regulatory mechanism the public services offices have come under severe pressure to perform well. The police services for example are now under pressure to sniff the terror plots being hatched by terrorists. In addition the crimes like online identity theft, internet banking frauds etc. are further addition to the list of crimes that the local police department is supposed to investigate. The manpower and resources on the other hand has not been match up with the exponential numbers and types of crimes. It is under such circumstances that at some places, question marks are being raised about the effectiveness of the public services. Discussions are also being held to figure out the possible remedial measures that could be taken up by the government/s to make such services more effective and efficient.
The main intention of the study is to develop a better understanding of the concepts of public services in general and their effectiveness in these challenging times. During the study an effort would be made to study some of the recent incidents where the role of public services has been quite constructive. In addition, some such incidents will also be analysed where the role of public services has been criticised in the media or amongst the intelligentsia. The study will try to seek answers to the following key objectives.
i. To analyze the availability of some pre-identified public services with respect to the numbers of people. This will involve comparison of per capita availability of such services in different regions.
ii. What types of expectations do the general populace have from the government of the day
iii. Find out the impact of public private cooperation in some fields. As a part of the corporate social responsibility, a number of corporate houses have also come forward in lending a helping hand to the people and the government. An effort would be made to assess how successful such associations proved in the recent past.
iv. As responsible citizens we too have a responsibility towards the state and nation, which implies that we must allow the public service offices to function in an effective manner without hampering their cause or without burdening them with our irresponsible behaviour. An effort would therefore be to assess how conscious the citizens are towards their duty as responsible citizens in making the public services more effective.
v. Analyse some of the public services like Fire services, police services, health services etc. This will be an effort to point out some areas which require attention in order to make such services more effective.
Research approaches and methods radically influence research content and, consequently, the policies designed in response to that content. If carried out in an objective manner, research not only helps the researcher in knowing about many unknown aspects, but it often provides a benchmark for future researches as well. This thesis is more of a qualitative case study which focuses on an