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Essay example - Process Improvement Plan

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Process improvement is focused on the work procedures in order to make the products or services better. Process is defined as a sequence of steps performed for a given purpose. It is a set of activities, methods, practices and transformations that people use to develop a product or provide a service…

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First process identified is going to sterile processing department. Second Process identified is taking instruments set for service. Third process identified is sharpening and repairing surgical instruments.
Among the three processes, two of which can be measured. Instruments set for service can be measured for their quality, sharpness and usability. Sharpened and repaired surgical instruments can also be measured for their quality, sharpness and usability. Quality and usability are attribute characteristics of instruments that are intangible. The measurement of both characteristics can be a count of the number of defects. On the other hand, sharpness is a characteristic of the instrument that can be measured using a specialized instrument such as a micrometer.
A statistical process control can be employed in order to measure the sharpness of a surgical instrument. Statistical process control or SPC is a technique for error prevention rather than error detection. The goals of SPC are to improve quality, reduce cost, increase profit and enhance competitive advantage. Steps taken to improve a process will result in fewer defects and better quality products delivered to the customer. Application of SPC can produce improvements in yield, reduce cost and increase efficiency. ...
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