He concludes that there is no one "correct" definition of good job performance as the working environment, the type of operation and the type of manager influence how the job components are defined and the criteria for successfully achieving them.
Managers depend on an array of tools to gauge workplace success and it can be argued that a balanced set of measurements are needed. Brander Brown and McDonnell investigate whether the balanced score-card performance measurement method provides a practical solution. They found that hotel general managers saw benefits in preparing a detailed score-card for each of the areas or departments controlled by senior managers within an individual hotel, providing the score-cards are reviewed and updated regularly. Yasin and Zimmerer link the application of benchmarking to the hotel's ability to achieve its goals in the area of quality improvement. They present a practical framework for this which defines both the operating and service subsystems of the hotel and propose specific methods for quality improvement in each.
Information technology provides a feasible way of harnessing full operational capability and Donaghy et al. review the application of yield management to profit maximization. A common use is to compute market sensitive pricing of fixed hotel room capacity for specific market segments. The authors examine this and provide a structured operational framework for focusing on ten key areas in hospitality operations. The main challenge is to engage the full potential of information technology and Crichton and Edgar argue that the key element in managing complexity is to seek a balance between supply and demand-side technology.
Customers And Service Improvement
The concept of mass customization has emerged in part, from a decade of debate centred on the mass production of inexpensive, commodity-like products or services (the assembly line approach) on the one hand and premium-priced, individually-tailored and highly differentiated offerings on the other. Hart observes that much of the power of mass customization, like total quality management before it, lies in its visionary and strategic implications. Its application should enable companies to produce affordable, high-quality goods and services, but with shorter cycle times and lower costs. The key dimensions of his diagnostic framework for assessing the potential for mass customization are: customer sensitivity, process amenability, competitive environment and organizational readiness. Taylor and Lyon discuss the application of mass customization to food service operations and its likely adoption in a rapidly maturing marketplace. A compatible step is for management to create an appropriate form of internal customer orientation and Stauss notes that a deliberate and sustained effort is needed to create a climate that promotes a customer's viewpoint of work activities, processes and non-standardized support services. Customer orientation also implies a readiness to measure, and where necessary improve, the quality of service and support in keeping with customer expectations. Lee and Hing assess the usefulness and application of the SERVQUAL technique in measuring service quality in the fine dining sector. They demonstrate how
The notion of "excellence" introduced by Peters and Waterman in the early 1980s was derived from a study of successful firms, some of whom were unable to sustain their achievements in the longer term. Caruana et al. evaluate the concept of business excellence using a modelling technique known as EXCEL and a sample of large UK service firms…
Then onwards, the company is seen to lead the industry with various new approaches towards its services for the customers clubbing with its products and amenities. Tracing back to the history, it was in the year 1927 when Conrad Hilton launched his first hotel named Waco Hilton.
It is surrounded by the Swan River, and has beautiful landscapes, heritage architecture and historical sites. It is a beautiful blend of music, arts and culture which further add to the charm of this place, making it a popular tourist destination for both local as well as international visitors (City of Fremantle, 2011).
Venezuela and its culture have been greatly influenced by its history. The indigenous people and the Spanish conquests have had substantial effect in the culture. Food Indicative of Venezuela’s Culture Their cuisines are rich with regional diversity and influences.
The industry broadly includes categories encompassing lodging, restaurants, theme parks, transportation and cruise line facilities among others. Its importance can also be considered with respect to the fact that the industry has major contributions to the world economy (Akaegbu, 2013).
According to Smith (2003) "there is wide acceptance that sustainability is one of the most important issues faced by the tourism industry. This acceptance is reflected in the proliferation of publications attempting to define the principles and practice of 'sustainable tourism' and to relate them to the concerns of 'sustainable development'".
human resource department must be capable of acquiring employees that add value to the company and direct them appropriately (Scarbrough and Elias, 2002). In this drastic changing business world, employee training is an important aspect that each organization should consider. It
This study looks at viability of product and its marketing strategy with emphasis on establishing problems and their answers. Proposed product and its marketing strategy will be put to deliberation in order to assess whether the idea may work or not. Feasibility study is carried out in three domains: Market, Technical and Organizational Structure.
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