Corporate Communications of Marriott

Undergraduate
Essay
Miscellaneous
Pages 4 (1004 words)
Download 0
According to Bill Marriott, the Marriott "hands on" management style is not what makes Marriott be Marriott, but what makes Marriott be at all! In addition to keeping senior management connected to (employees), regular field visits by senior management teach volumes about what is working in the field…

Introduction

"Those ideas quickly find their way into the hands of members of the team at HQ who can either solve the problem or spread the word about a good concept that works."
Managers need to understand the basics of the company's products and services to manage with depth. For many years their chief financial officer and other non-operations executives have been required to attend the company's "food school" to gain a bit of "hands on" experience with the products and services that form the basis of Marriott's world.
Mr. Marriott recounts that his dad particularly enjoyed talking to his employees. Marriott's corporate legend is full of stories of his father perched on a hotel lobby sofa, listening to the family problems of one of their associates while senior managers "cooled their heels" waiting for him to return to the office. He confirms that the stories are true. His Dad felt very strongly that the concerns and problems of the people who worked for him were always worth listening to.
In his eyes, a successful company puts its employees first. Mr. Marriott says: "I couldn't agree more. When employees know that their problems will be taken seriously, that their ideas and insights matter, they're more comfortable and confident. In turn, they're better equipped to deliver their best on the job and to the customer. ...
Download paper
Not exactly what you need?

Related papers

Satellite Communications
This paper seeks to highlight the concept of multi-channel communications satellite systems, the concept of systems operation, the advantages and disadvantages of the system and how to improve performance and reliability of the system in the presence of man-made interference and atmospheric noise.…
Communications
However, from a communication perspective managing a virtual team can pose problems in maintaining rapport among members, bridging cultural gaps, and orchestrating for them to do their designated tasks at specified dates. As opposed to members who meet face to face, virtual teams have yet to build a strong relationship through virtual interactions in order to maintain the efficiency and accuracy…
Business Communications
The electronic media has changed the world of communications. Daily meetings, face-to-face chats and trips to other cities and countries are gradually being replaced with emails, teleconferences and video-conferences. This new breed of communications has brought solutions as well as problems for office communications.…
Marriott International
It should be noted that the company tries to occupy different positions on the mind of each customer through its different product lines. After looking at its different positioning strategy, this paper will identify the strategic issues or risks faced by the organization. Lastly, it will also offer recommendations based on the conducted analysis.…
Corporate Communications of Marriott
"Those ideas quickly find their way into the hands of members of the team at HQ who can either solve the problem or spread the word about a good concept that works."…
Service Quality in Marriott Corporation
the tangible and intangible aspects of the service quality) observed during interactions with the service firm (Wakefield, 2001).…
Corporate Communications
When all of the divisions have their own communications strategy and there is no overall corporate guideline on communications, it is hard to control communications functions, especially when the company is multinational. Sara Lee Corporation is trying to find the balance between centralized control of communications and the development of communications strategies at the local level, many other…