Organizational Case Study

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The new administrator of the Continuing Education Department is faced with a very daunting task, because of the many feasibility issues that threaten its ability to continue to provide services to its markets. The organizational culture requires thorough research, analysis development and implementation of programs which will address the plummeting enrollments of the Staff Development and Outreach programs, as well as the internal infrastructure of the organization and the market (s) served.


Multiple tiers of research, analysis, theories, hypotheses, and conclusions will be drawn apply the necessary programs as well as the human and other resources to successful serve all areas -- senior level managers/executives and the board of directors, full time employees, professional and paraprofessional staff, as well as the clients from the urban community -- of the organization.
In a professional bureaucracy such as the Continuing Education Department, the administrator must be disseminate the department piece by piece, work group by work group, market segment by market segment to properly determine roles and responsibilities as well as levels of accountability. "Its operating core is large relative to its other structural parts - particularly the technostructure. Few managerial levels exist between the strategic apex creating a flat and decentralized profile. Control relies heavily on professional training and indoctrination." (Bolman & Deal, 2003, pp. 65-66) This approach will provide a grid and foundation for future forecast and the building of paradigms and theories to manage and develop programs in response to the needs of employees and affiliates as well as market (s) and community needs. ...
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