Student satisfaction is currently believed to be one of the major indicators of student development in conventional higher education. The mission of higher education is not only to impart knowledge but also to enhance overall development of the students (Astin, 1993). One of the ways higher education institutions accomplish this mission is by continuously collecting information on student satisfaction, defined by various authors as an "everpresent campus variable" (Betz, Menne, Starr, and Klingensmith, 1971: 99). Student satisfaction is the key outcome of higher education and the 'quality enhancement tool designed to improve the quality of the student experience' (Harvey, Plimmer, Moon, and Geall, 1997: 3). Traditionally, the institutions of higher education have used the data on student satisfaction to improve the educational environment in order to create learning settings highly conducive for student development.
Student satisfaction ...Show more