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Conflict Management College - Essay Example
Communication is defined as the transmission of information from one end to another. When it is between people it is termed as inter personal communication. As people communicate there are bound to be misunderstandings. This is because the two people communicating are different in terms of their values and interests…
The consequence of this is that there is decreased productivity, more stress especially among the employees, held back performance, a high employee turnover rate and absenteeism. However, in its most serious and worst form, anger could lead to violence and even death in the workplace. (2008)
Conflict in the workplace is the result of certain factors. For instance, according to Fiore, the most important cause could be in the case where one feels taken advantage of. The employer/boss/manager may take advantage of the employees by overworking them but ultimately paying them close to nothing sometimes even not paying them at all. It could also be that the employee feels misunderstood in the workplace not only by the employer but also by colleagues. In other instances yet, the company may not clearly have interpreted its goals and values well to its employees. Conversely, the employee may have goals and values that are not in tandem with those of the organization that they work for. Thus, there are four main conflict resolution steps that employers and managers may take so as to reduce work place conflict. (2008)
Sample the following scenario that has potential for conflict in the work place. A janitor is going about his daily duties in the organization that involve cleaning of not only the halls but also the restroom. ...