The consequence of this is that there is decreased productivity, more stress especially among the employees, held back performance, a high employee turnover rate and absenteeism. However, in its most serious and worst form, anger could lead to violence and even death in the workplace. (2008)
Conflict in the workplace is the result of certain factors. For instance, according to Fiore, the most important cause could be in the case where one feels taken advantage of. The employer/boss/manager may take advantage of the employees by overworking them but ultimately paying them close to nothing sometimes even not paying them at all. It could also be that the employee feels misunderstood in the workplace not only by the employer but also by colleagues. In other instances yet, the company may not clearly have interpreted its goals and values well to its employees. Conversely, the employee may have goals and values that are not in tandem with those of the organization that they work for. Thus, there are four main conflict resolution steps that employers and managers may take so as to reduce work place conflict. (2008)
Sample the following scenario that has potential for conflict in the work place. A janitor is going about his daily duties in the organization that involve cleaning of not only the halls but also the restroom. He is about 45 years of age and has been a janitor for the last 20 years. On one occasion as he goes about his duties cleaning the restroom, a man in a business suit who forms part of the management approaches him and says to him, 'you should listen to me, you appear to be an intelligent fellow. For more than 15 years you have been cleaning the toilets. Why don't you try something else Do something with your life and get another job' In response, the janitor smiles and says to him, 'what And leave show business' the man in the suit cannot help but walk away and shake his head in disbelief. Few weeks go by and the janitor and the man in the suit meet gain. Just like before, the man in the suit says the same thing as before. This time the janitors seeks to question him, why he often speaks to him like he does.
Janitor: 'I often feel like you are putting me down when you constantly ask me to do something with my life and get another job. Man in suit: I am only trying to help.
Janitor: While I understand that, I would appreciate it if you didn't ask me to get another job. I try not to let it bother me but it makes me fell inadequate.
Man in suit: I apologize.
Janitor apology accepted: Apology accepted. I enjoy interacting with the people I come into contact with as I do my job which is why I made fun of your comment last time.
Man in suit: It was very smart and caught me off guard. I will try and be more appreciative of the job you do for us on a daily basis.
Janitor: That will be very nice of you.
According to Tillett, the first and the most important thing that the managers need to look into, is communication skills. They need to understand how communication is carried out in their organization. Of particular significance is the way in which they communicate and how they could be teaching their employees to communicate with each other. (1999) For instance, it is important that the use of 'I' as opposed to you is encouraged. The importance of doing so is that feelings and
Communication is defined as the transmission of information from one end to another. When it is between people it is termed as inter personal communication. As people communicate there are bound to be misunderstandings. This is because the two people communicating are different in terms of their values and interests…
This topic is related to conflict management in the area of public management or public administration. It is often a strong underlying assumption in conflicts that argument leads to nowhere, which is often found to be very true; unless the concerned parties in the conflict sit together and discuss the issue and/or involve a third person for resolving the issue, it goes nowhere.
It is inevitable and unavoidable in a business process, especially when an organization faces change and responds to dynamic situations. Some definitions of conflict are as follows. "Conflict is awareness by the parties involved in discrepancies, incompatible wishes, or irreconcilable desires", etc.
Therefore, it becomes essential to resolve conflict quickly. Though there are several methods available to resolve conflicts, the ideal way is through negotiation. Thus, in order to be effective, it is important that managers possess adequate negotiation skills.
The ongoing dispute between Israelis and Palestinians on various essential issues such as borders, security, reciprocal recognition, land rights, water rights, control of Jerusalem, and legalities relating to refugees has often invited international intervention and various international organizations and nations have played significant role to establish long-lasting peace and stability in the region.
This principle, if followed religiously, is useful and essential. Prevention is better than cure, as goes the age-old saying and all countries, irrespective of scientific and technological capability, must take measures to prevent damage, particularly the irreversible ones.
Significantly, the Arab-Israeli conflict started as a political and nationalist clash over competing territorial ambitions after the collapse of the Ottoman Empire and it involves the foundation of the Zionist movement and the ensuing formation of the modern State of Israel.
Their job is increasingly becoming more and more multifarious and therefore they have to be adaptable to the changing business environment. Of course, from time immemorial, technical skills have been indispensable for managers irrespective of their functional areas.
A project always has a certain time period that has been allocated to it. Keeping in mind the time frame that has been decided; the head of the project takes into account all aspects of the project and allots certain time limits for each step of the project to be completed one by one or if all the steps have to take place simultaneously, then their careful execution is thought of.
Conflict is multi-dimensional and the four dimensions of conflict are:
Management should keep in mind that all men have conflicts within themselves. The conflict within the individual can display in itself number of alternatives. Conflict occurs because of discrepancy between individual's real ability and the ability needed to hold his present position.
To achieve this study, the qualitative analysis methodology was used where the protocol developed for this study involved case study approach. In-depth interview of staff and observation of children’s interaction in their natural setting were used to collect data where thematic analysis was continuously being employed.
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