The high level of brand loyalty that they enjoy has been based upon consistently high standards of facilities and service.
The hotel was opened in 1985 on a site in West London with easy access to the Underground network and Heathrow airport. The hotel is fully air-conditioned and has 15 floors. The accommodation has been altered since opening and now consists of:
From the total stock of rooms some are allocated to ladies only and some are for non-smokers. All rooms have private bathrooms, television with satellite channels, direct dial telephones, trouser presses, irons, ironing boards, mini bars and tea and coffee making facilities.
On the ground floor there is a retail shop open from 08.00 to 22.30 every day. The shop stocks newspapers, books, films, toiletries, gifts and souvenirs of London. The shop is franchised to an independent operator.
On the ground floor, off the lobby - Seattle Sidewalk - is an American style delicatessen coffee lounge. Breakfast is served from 06.30 to 10.00. Snacks, morning coffee, afternoon teas and a comprehensive menu are available from 11.00 to midnight. 70 covers. Average spend 11.50 pounds.
Also off the lobby - The Dog and Bugle - is a traditional English pub opening during licensing hours only. ...