StudentShare solutions
Triangle menu

Problem Customers - Essay Example

Nobody downloaded yet

Extract of sample
Problem Customers

When we consider the above problem we can mention 7 types of problem resolution and recovery procedures. They can be termed as follows:
1. The problem resolution regarding the customers who claim services like electricity, telephone, internet and mobile phone services.
2. The problem resolution regarding the customers who buy goods on instalments and do not pay citing different reasons.
3. The problem resolution regarding the customers who bargain on price of the goods without compromising on quality
4. The problem resolution and recovery procedures for the customers who stop the payment of bills in post paid services due to unnecessary dissatisfaction.
5. The problem and resolution and recovery procedures for the customers who pay the deposit and use the services that cost more than the deposit without paying for the post paid service
6. The recovery procedures regarding the customers who do not handover the articles that are supplied for the utilisation of the company's service even after disconnection of the service
7. the problem resolution regarding the customers who value quality of service, goods and
nice treatment from the sales persons.
In dealing with the 1st type of customers they try to pay the bill a little bit late but want to avoid the penalty. If the late is understandable and not a loss to the company, the executive or a manager can take the decision of not imparting on him the penalty and it can be conveyed to the customers. This makes the problem customer who delays the payment but not fails, stick to the company.
In dealing with the 2nd type of problem customers they delay the payment of instalment due to the dissatisfaction of the working of the instrument they buy on...
Before talking about the three types of scenarios for three types of problem customers, let us talk about the problem customers who should be fired out of the marketing circle of the company. This is possible when the company is sure about the service offered by it is up to the point of maximum quality. They can rely on the point that the complaint of more than one customer only can be considered. If only one customer continues to complaint more than once and twice and if other customers are not facing the problems faced by this customer, it is fine for the company to fire him out. The reason behind is maintaining the customer is not cost effective for the company. 1
In dealing with the 1st type of customers they try to pay the bill a little bit late but want to avoid the penalty. If the late is understandable and not a loss to the company, the executive or a manager can take the decision of not imparting on him the penalty and it can be conveyed to the customers. This makes the problem customer who delays the payment but not fails, stick to the company.
In dealing with the 2nd type of problem customers they delay the payment of instalment due to the dissatisfaction of the working of the instrument they buy on instalments. ...Show more
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Problem Customers Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Retrieved from https://studentshare.net/miscellaneous/304618-problem-customers
(Problem Customers Essay Example | Topics and Well Written Essays - 1000 Words)
https://studentshare.net/miscellaneous/304618-problem-customers.
“Problem Customers Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.net/miscellaneous/304618-problem-customers.
  • Cited: 0 times

Summary

When we consider marketing, it is important to keep in mind that the customers come in all sizes, shapes and personalities. Some customers are more profitable than others. Some are easy to deal with and some others are difficult to deal with.1 The last type of customers is not only difficult to deal with but also problematic and some of them are not profitable for the business.
Problem Customers
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"Problem Customers"
with a personal 20% discount.
Grab the best paper

Check these samples - they also fit your topic

Valuing Your Customers
Customer handling and quality service to the customers, therefore, remains to be the central defining factor for fitness and sport business to succeed in the industry. Consequently, valuation of customers requires that the organizations understands the fundamental customer care skills.
6 pages (1500 words) Essay
How to Interact with Customers
However, during the process of consumption or usage of the product or service, it is very likely that the customers might face some kinds of issues with the product or service. This makes them turn towards the company people and representatives who can help them in providing a commendable solution to their problems.
8 pages (2000 words) Essay
Integrated Solutions for Customers
The article recognized that there has been a shift away from the focus of merely supplying equipments and software into specifying, designing, integrating and delivering a fully functioning system and going beyond these added services by providing services such as finance and maintenance to fully satisfy customers.
2 pages (500 words) Essay
Understanding Customers and Competitors
Whenever possible, companies should try to be proactive rather than reactive. Understanding the Customers and Competitors is a vital issue and SWOT analysis is the key tools in this regards.
20 pages (5000 words) Essay
Target Customers and Marketing Strategy
Marketers should apply different strategies and techniques in order to reach target market and create effective marketing strategies. One approach, widely known by managers, is set out by Abraham H. Maslow in his book "Motivation and Personality". Maslow's theory of motivation claims that human motives develop in sequence according to five levels of needs.
8 pages (2000 words) Essay
Target customers and marketing strategy
One approach, widely known by managers, is set out by Abraham H. Maslow in his book “Motivation and Personality”. Maslows theory of
8 pages (2000 words) Essay
Impact of Technology on Customers
der the following terms: the technology involved is carefully chosen, taking into consideration the firm’s internal and external environment and its available sources; also, it is necessary that the benefits expected are in accordance with the cost of the whole project,
6 pages (1500 words) Essay
Study Topic 5 Valuing your customers
Consequently, valuation of customers requires that the organizations understands the fundamental customer care skills. The fitness and sports
6 pages (1500 words) Essay
Serving Customers in Global Markets
The company sold 33.8 million iPhones for September quarter in 2013 as compared to 26.9 million in the same quarter previous year. Apple also sold 14.1 million iPads during the quarter while it achieved a sales figure of 4.6 million Macs in the
6 pages (1500 words) Essay
Serving Customers in Global Markets
Well-created TV adverts like this one have the power to influence viewers in a way no other communication channels can. For instance, brilliant
4 pages (1000 words) Essay
Comments (0)
Click to create a comment
Let us find you another Essay on topic Problem Customers for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us