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Having been the flu season, last January we were forced to hire temporary workers for our call centre. All came highly recommended and were interviewed by the HR department. All temporary workers sat for an orientation session and their work duties were explicitly outlined for them…
Later investigations revealed that it was an insider incident, involved the theft of subsequent selling of patients' credit card numbers, and that the activities emanates from the Call Centre. Having provided you with a general overview of the situation, I will now explain its potential and actual consequences, summarize the results of the post-mortem and clarify both lessons learnt and future action.
In regulating conduct related to the use of computers, the United States government currently defines a computer as "an electronic, optical, electrochemical, or other high-speed data processing device performing logical, arithmetic, or storage functions, and includes any data storage facility or communications facility directly related to or operating in conjunction with such a device" (United States Computer Fraud and Abuse Act (e)(l), 1984, cited in Kipper, 2007, p. 194). This definition accounts for the way in which IT has fused data storage, computing and telecommunications technologies and in so doing, touches upon the potential of both the computing and telecommunications technologies to violate the integrity and confidentiality of the stored data. ...
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