1)." As a group, they have complementary skills and are committed to a common purpose, have interdependent performance goals, and share an approach to work for which they hold themselves mutually accountable. The emergence of virtual teams has undoubtedly brought a huge impact in business organizations.
According to IBM (2006), virtual team brings together various expertises in company disciplines such as product design, manufacturing, supply chain management and logistics. As GDT works together they can share ideas, experience and technical information to create better solutions which leads to the improvement of the organization's internal operations.
Taking the aforementioned information into consideration, this paper will look at the positive effects of having a virtual team in the operation of a warehouse distribution center. This will be done by utilizing Michael Porters famous business tools-value chain and competitive forces.
In the value chain model, Michael Porter classified business activities as either primary or support activities. Primary activities include: inbound logistics, production, outbound logistics, sales and marketing, maintenance. Meanwhile administrative infrastructure management, human resources management, R&D, and procurement comprise the support activities.
Appendix 1 shows the primary and support activiti ...