I know that if I have had this experience, you must also have other stores that are in the same situation. I would even be willing to help share the cost of producing the catalog.
Well Jack, think about this proposal. As I said, your product is second to none but we need to give the customer greater access to it. A full line catalog will increase my sales significantly and I'm not opposed to standing part of the expense of having a catalog printed. Let me know what decision you come to as soon as you can. We are entering our busy season and it would be good to move on this as soon as possible.
When we entered into a contract for you to supply our store with custom made desks, we were guaranteed 8 weeks delivery. However, the last 2 orders took 12 weeks to get to the customer. There were several phone calls from you requesting more detailed information from the customer and each time the delivery was further delayed. This has caused problems for our customer and has reflected negatively upon our store and our sales staff. When the desks arrived, they were of excellent quality and there were no complaints on the product, but the late delivery and installation caused my customers to reschedule other design work that was pending.
Please understand that there was a pe...
We do not wish to enforce that clause at this time. We would prefer to have the product delivered as promised. I suggest we design a specification sheet that is more detailed than the one we currently use. Our staff can get all the information you need on their first customer contact. I understand that your custom made department is difficult to schedule and we have taken that into account.
Again, we like your product and wish to continue to use your company to fill that customer need. We simply need to get the desks to our customers as promised to maintain our relationship with them. Please contact me as soon as possible to design a more complete order form. I look forward to hearing from you and working with you in the future.
Subject: Country of Origin
May 17, 2007
We have been purchasing fabric for our commercial office furniture for several years and have had few complaints. We recently noticed that some of the fabrics in your catalog were not exactly as labeled. For example, we purchased an Italian fabric for a customer and it was marked as 'Made in Indonesia'. I understand the use of the word 'Italian' may have a generic meaning, but our clients do not perceive it that way.
To better inform our customers, I would like to get a country of origin list for your fabrics. I know this will take you some time to put together, but it would greatly aid our commercial clients in making a fabric decision. In addition, it could be used as a sales tool by offering the customer additional information about their custom made furniture.
Please get back to me as soon as you can and let me know if there is anything that I can do to help you compile the list. If you could get me the