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I have been tasked by the President of Phoenix Advertising to carry out an investigation into complaints by client served by your branch and other issues of management concerns. You know clients' satisfaction has been the key to our success and your branch has been very strategic to overall success of our company.


From the preliminary investigation carried out by the Headquarters these dissatisfaction signals, which have resulted in declining employee morale and productivity, are partly attributable to 1) perceived exclusion in decision making on certain technical issues/processes, and 2) increased workload without compensation for additional hours spent time by salaried employees.
Given these regrettable happenings the President has mandated me to carry out a field research to investigate the nature and extent of the problems, identify causes and effect of the problems on branch performance and recommend solutions to the problems identified. This will require conducting interviews, survey of clients and review of records and policy documents in your branch. I will be in the office for one week. I therefore need your full cooperation and support by making available your hr program and policy documents, staff performance appraisal records and procedural manuals. I will also appreciate your assistance in making arrangements for meetings with your departmental managers and a sample of clients in the last six months.
The Headquarters put high premium on your outstanding performance. You have personally been very supportive of our reform drives and I am looking forward to working together with you towards solving these emerging problems.
Wages and salaries of managerial and staff persons are the least ...
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