Got a tricky question? Receive an answer from students like you! Try us!

Human Resource Management: tourism industry - Essay Example

Only on StudentShare
Author : lhuels

Summary

Today, hotel and tourism industry is one of dynamic branches of hospitality and tourism economy. It is the growing industry in the UK and around the world. The development of hospitality and tourism industries is a present day need. High rates of its development, great volumes of currency receipts have an active influence on various sectors of economy that promotes formation of hotel and tourism industries.

Extract of sample
Human Resource Management: tourism industry

The main objective of hospitality and tourism operators is to maintain the level of service quality and develop strategies to improve their services (Bardi, 2002).
Service quality is closely connected with Human Resource Management (HRM) and concepts and methods it employs. In literature there was a debate concerning the effectiveness of different approaches in hotel and tourism industries and their impact on service quality improvement. In general, the concept of resource-based strategic HRM is founded on the belief expressed by Hamel and Prahalad (1990) that competitive advantage is obtained if a firm can obtain and develop human resources which enable it to learn faster and apply its learning more effectively than its rivals. Resource-based strategy indicates, can develop strategic capability. The strategic goal will be to 'create firms which are more intelligent and flexible than their competitors' by hiring and developing more talented staff and by extending their skills base (DeFranco, Noriega, 1999).
A convincing rationale for resource-based strategy has been produced by Grant: "When the external environment is in a state of flux, the firm's own resources and capabilities may be a much more stable basis on whic ...
Download paper

Related Essays

Human Resource Assignment (Hospitality Industry)
In other words, the service sector can be termed as hospitality sector (Simmering, 2006).…
4 pages (1004 words)
Human Resource Management in the Hospitality Industry
However, leisure time is usually limited and thus valuable in our modern society and hence consumer expectation of the product or experience purchased in this time has subsequently risen vastly. Quality is of the essence, gone are the days of 'Fawlty Towers.' People expect and demand so much more from their hospitality experience. Ideas, tastes and trends of hospitality are expanding, one example being the recent growth of boutique type hotels such as the Malmaison chain located in up market urban areas, modern contemporary urban chic culture were the emphasis is on luxury (Aggett; 2007). Such…
13 pages (3263 words)
Human Resource Management paper
Human resource management is a way that a company or any other firm can use to manage its staff; in fact this aspect of organization has been identified as an academic theory of business functions which identifies workers or employees as resources with changing needs and ambitions. Workers are not just like other business resources like machinery, transport and raw materials as people ability to work depends on knowledge, training, and the processes set in place.…
10 pages (2510 words)
Human Resource Management: Industry background
(2003), quoted by Dainty, Mei-I Cheng, et al., is its unpredictability relative to static production industries. This is because the construction project teams that work for varying periods of time during the construction of projects are reconfigured and redeployed to work on other projects. The rapidly changing environments call for a great variety and flexibility of managerial skills. (2005)…
10 pages (2510 words)
Employment in the Travel and Tourism Industry
Travel and Tourism is one of the world's largest industries when taken as a whole, and provides employment directly and indirectly to millions of people worldwide through many associated service industries (Buckinghamshire Chilterns). A very wide industry, it includes government tourism departments, immigration and customs services, travel agencies, airlines, tour operators, hotels etc and many associated service industries such as airline catering or laundry services, guides, interpreters, tourism promotion and sales etc. Travel and Tourism enterprises include major internationals with a…
6 pages (1506 words)
Human Resource Management
m of this study is to highlight the main reasons for the staff turnover and to recommend strategies to reduce the staff turnover within the organization. Before moving into the company and details of the employee turnover, it is essential to get a brief overview of the overall travel and tourism industry of UK. This will then be followed by brief overview of Thomas Cook and its employees and the major causes for the staff turnover.…
8 pages (2008 words)
Human Resource Management for Tourism, Sports and Creative Industries
ative sector relies on recruiting and retaining the appropriate volunteers in the workplace whereas in HRM in Tourism Industry relies on the effective HR practices. However, today human resource in tourism, sports and creative industries are facing the challenges in recruiting, retaining the committed employees and motivating the skilled workers in the workforce, which is focused on offering high quality service to the customers (Armstrong, 2009, p.4-5).…
9 pages (2259 words)