In a study conducted by (Taylor, Ellis, & Gallagho 2002) the scope of telephonic advice to patients was examined. It was found that the patients were very much satisfied with the advice given to them, this not only helped the patients but also helped the management in managing the primary care workload.
In the same way the internet presence of NHS in shape of NHS Direct also enabled the physicians to educate their patients about their treatment, do's and don'ts and their diet schedule in a more effective, consistent and timely manner. NHS Direct also helped the physicians to consolidate their relationships with other institutions in order to share their ideas about different discoveries and enhancements in their related field. This process is under way in some parts of the world. Williams & Ropert, (2004) under taken a project in the Universities of Australia and Philadelphia in which eighty-four students were brought together, The main purpose of the project was to determine whether Internet is an effective tool in exchanging ideas and discoveries in a useful manner. The result determined that the use of Internet was useful in exchanging the ideas about a topic, it not only enhanced the knowledge but also opened new dimensions for inquiry and research.
The self-service technology or also termed as SST, has so much to do with the efficiency and the effectiveness of the NHS Direct. What really is SST and how does it work as an element of e-business Cheryl Nakata's book entitled "Self-Service Technology failure: Understanding the Customer Perspective" talks about the necessary factors regarding self-0service technology that could contribute to either the success or the failure of 'click and mortar' organisations such as health assistance organisations. According to her, the necessary parts or mediums of the implementation of self-service technology are phone based Internet or Online Based, freestanding kiosks, and the combination of the said technologies.
According to Troy Janisch in his article "Technology spurs great service, full service and self-service" these elements of media communication are indeed a part of the developmental processes in the Internet systems.
The said elements listed above are to be defined:
"The big daddy of self-service. CRM-savvy companies let customers order products, make reservations, buy tickets and find customer support answers online."
"An effective point of sale weapon. Ideal for making transactions more efficient and for providing a high level of customised pre-sale information to prospective customers. Transactional Kiosks are best separated from informational kiosks. You don't want customers in line with their chequebook behind someone who's browsing."
"A simple solution for small data is the Interactive Voice Response or IVR that does work on many situations where small amounts of data are gathered for more accurate delivery"
(source: Janisch, Troy. (2004). Technology Spurs Great Service, Full Service and Self-Service)
Through these factors, the
With chalking the core skills and services provided by the Physicians need is felt to steps to be taken for the future of the profession (Golledge, 1998; Brown and Greenwood, 1999). The part two of the article indicates towards the multidimensional duties of the of formulating a credible information database for the new comers and developing a see of a standard ethical codes which can be helpful in understanding and serving the needs of patients.
Currently, NHS can be divided into two broad sections that are one that deals with the strategy and managerial issues, and the other that deals with the clinical aspects such as provision of health care services to the patients. There are a number of institutions and sectors that collectively form the NHS.
According to the essay, innovation focuses on the delivery of the good health care to the patients, educating and training health practitioners on good healthcare delivery, and it also comes naturally from the employees and or the employer. The innovation is in the form of treatment, a new drug, new device software.
According to the paper Planned Health Specialists are accountable for the supervision of all NHS convictions within their district, including a total of NHS Initial Care, which amount to 152 throughout England surplus. The NHS was formed out of the principle that suitable healthcare must be accessible to all, irrespective of riches. The NHS has a variety of trusts in any part of the UK. Diverse trusts are accountable for diverse characteristics of the health service, like Mental Health Trusts or Hospital Trusts.
Nonetheless, the UK's National Health Services is in need of improvements so as to match the demands of the twenty first century.
In recent times, enabling effective choice has been promoted as a means of improving the public services. This dissertation will comment on how effective choice for patients can be promoted within United Kingdom's National Health Service and show whether this will result in improved health outcomes.
The NHS is managed by the United Kingdom, Department of Health and is funded by the tax payer.1 The NHS provides nation wide health care services to include the following:-
The NHS is a continuously evolving organisation and has been adapting to the emerging health environment.
There is no dearth of talent in the service, and the doctors and nurses remain hugely committed to their patients. They put in long and stressful hours, but they are being let down by a system that is dysfunctional. Since 1997, the government has made excellent progress: NHS funding has doubled and will soon be three times what it was at the end of the 1990s.
After decades of underinvestment, the NHS has begun to turn itself around, with unprecedented increases in the money it can spend. As its budget has grown from 33 billion to 67.4 billion, the average spending per head of population has gone up from 680 to 1,345 (Department of Health, 2004).
Acute outreach services are already established in other clinical areas such as critical care, palliative care, acute pain management and cancer care, and there has been ongoing debate about the most appropriate ways to measure their clinical and organisational effectiveness (Hess 1999, Leary and Ridley 2003, Morgan and Lowler 2002, Robson 2002).
This kind of system is founded on the belief that all citizens in the United Kingdom are entitled to medical services. This goes a long way in ensuring that all the necessary medical services are available to consumers at their point of need. The National health care system is also advantageous in that it can provide long term services to those in need of them.
According to the paper while there can be a wide variety of solutions given to the NHS, private industry and businesses often give the best cases which could be replicated for the NHS. These solutions include the ideas of empowerment, changing the organisational structure, efficient use of technology and thinking like a small company since all of these ideas have helped large companies in the past.
17 pages (4250 words)Essay
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