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Central Engineering and Research Group (CERG) - Essay Example
Central Engineering and Research Group needs a special solution to implement an effective quality approach to management. In general, quality is defined in terms of all aspects of a product/service package, all benefits and supporting facilities. Theories of quality management gurus, W…
This approach means a move from a traditional 'control' type approach which accepts, implicitly, that defects will occur. Joseph M. Juran proposes the tools of control including the Bell system of sampling, the Shewhart control charts and inspection plans. These models could be successfully applied to CERG, but they will be replaced by modern theories of quality and cost control.
The human dimension (training, education, cultural diversity management) proposed by Juran helps to motivate and inspire employees. For CERG, Juran's human approach help to create continuous motivation to achieve quality improvements, supported by appropriate education and training. Place emphasis on education will affect attitudes and motivation to achieving quality improvements. Also, Juran identified such threats as resistance to change and cultural resistance as important areas of concern. If staff are informed of changes, are encouraged to adopt a positive attitude and have personal involvement in the implementation of the change, there is a greater likelihood of their acceptance of the change (Beckford, 2002). Juran applied the Japanese philosophy on quality into Western management practices emphasizing the role of human resources and control. ...