Dubai Port World

Research Paper
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Dubai Port World is one of the largest marine terminal operators in the world, with 49 terminals and 12 new developments across 31 countries(1). Its dedicated, experienced and professional team of nearly 30,000 people serves customers in some of the most dynamic economies in the world.


In taking this customer-centric approach, DP World is building on the established relationships and superior level of service demonstrated at its flagship Jebel Ali facility in Dubai, which has been voted "Best Seaport in the Middle East" for 15 consecutive years. In 2008, DP World handled more than 46.8 million TEU (twenty-foot equivalent container units) across its portfolio from the Americas to Asia - an increase of 8% on 2007. With a pipeline of expansion and development projects in key growth markets, including India, China and the Middle East, capacity is expected to rise to around 95 million TEU over the next ten years.
In the fast-paced world of today where technology is the dominant factor, it is essential for businesses to retain their customers in order to grow and expand. Dubai Port World has been concentrating on improving its organizational performance through a great deal of investment in its human resources.
With a fully functional human resources hiring and compensation plan, DP World is one of the few companies in the field that can be looked up to in this field. DP World seeks to establish long term relationships with its customers and for that purpose it has constantly focused on its organizational performance. It is necessary for the company to identify the variables that affect its performance. ...
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