However, many businesses make the effort but fail to fully achieve Total Quality Management.
TQM incorporates all the vital concepts of product quality, process control, quality assurance, and quality improvement. Consequently, it is the control of all transformation processes of an organization to better satisfy customer needs in the most economical way.
TQM is a technique used by manufacturing and service organizations to meet or exceed the expectations of the customer. The focus of TQM is the customer. In order to satisfy customers, organizations attempt to provide them with quality product or service at the right time and at the right place. A quality product or service has the features, characteristics, and attributes to satisfy a given need. The dimensions of quality are performance, features, reliability, conformance, durability, serviceability, and aesthetic
All members of TQM organization strive to systematically manage the improvement of the organization through the ongoing participation of all employees in problem solving efforts across functional and hierarchical boundaries in a way to meet the customer's requirements and expectations
The organizations that will be studied in this paper represent the manufacturing sector, non-profit sector, and the ...